Account Manager

Pertemps; Birmingham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an Account Manager in Birmingham. This role involves supporting administration and coordination for client accounts, acting as the main point of client contact while proactively managing their experience. Candidates should possess knowledge of postal services, experience using Salesforce and the Tharstern MIS system is desirable. The salary range is £30,000-35,000 for a permanent contract.

Qualifications

• Knowledge of UK & International postal services is desirable.
• Experience of Salesforce & Tharstern MIS is desirable but training will be given.
• Familiarity with Microsoft Office Package including Excel, Outlook, Teams & Word is desirable.

Responsibilities

• Support with administration and campaign coordination associated with Client Account Management.
• Serve as a point of contact for clients, keeping them updated on job status.
• Raise invoices within 48 hours of mailing dispatch.
• Initiate ways to enhance client experience.
• Maximize gross profit margin on postage costs.
• Create sample packs for potential clients.
• Maintain knowledge within the mail & post industry.
• Identify areas for improvement in work processes for better performance.

Skills

Knowledge of UK & International postal services

Experience of Salesforce

Experience of Tharstern MIS

Microsoft Office Package: Excel, Outlook, Teams & Word

Job description

Account Manager

Salary: £30,000-35,000
Contract: Permanent
Location: Birmingham

About the Company

My client is a well-established and growing organization operating within the land and print services sector. Following significant investment in modern plant, technology, and systems, the business is experiencing an exciting period of expansion. Known for delivering high-quality, reliable solutions and exceptional client service, the company works with a diverse portfolio of clients across multiple industries.

Responsibilities

• Support your team with all administration and campaign coordination associated with Client Account Management, including but not limited to quoting clients, booking jobs on our Tharstern MIS system, dealing with lots of daily queries, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your team.
• You are a point of contact for your team’s clients and are expected to be proactive in your approach to keeping clients updated, as jobs go through the factory and are dispatched.
• Raising invoices with 48 hours of mailing dispatch.
• Using your own initiative to enhance our clients experience.
• To seek out ways to maximize postage gross profit margin by exploring multiple ways to reduce buying-incosts.
• Creating sample packs for potential clients.
• Maintaining and developing your own knowledge with in the mail & post industry to support your own progression.
• Proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance client experience & the business performance overall.

Skills Required

• Knowledge of UK & International postal services is desirable.
• Experience of Salesforce & Tharstern MIS is desirable but training will be given.
• Microsoft Office Package: Excel, Outlook, Teams & Word is desirable.