Customer Account Manager

HR Employment Ltd; Tewkesbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

Sick pay

Holidays 31 days

On-site parking

Training and development

Friendly team

Job summary

HR Employment Ltd in Tewkesbury is seeking an proactive Administrative Account Handler to join our Production team. You will own client projects from quotation through delivery and installation, ensuring a professional, accurate and efficient service at every stage.

The role requires excellent communication, strong organisation, and a production/manufacturing background. You will work with Excel, Word and Sage, handle orders and invoices, coordinate deliveries and keep costings and WIP reports

Qualifications

• Excellent communication and customer service skills.
• Production / manufacturing background is essential.
• Ability to handle a client account directly, professionally and confidently.
• Strong organisational and time-management abilities.
• Ability to work independently and under pressure.
• Good knowledge of Excel, Word and Sage.
• Sound understanding of financial processes.
• Proactive approach and strong attention to detail.

Responsibilities

• Prepare quotations from client briefs
• Process customer orders and manage supplier purchases
• Coordinate deliveries and installations
• Raise customer invoices and approve supplier invoices
• Handle client queries and resolve issues professionally
• Maintain accurate project costings and financial records
• Provide month-end work-in-progress reporting
• Support colleagues across the production administration team
• Carry out general administrative duties as required

Skills

Communication skills

Organisational skills

Client account management

Time management

Independent working

Tools

Excel

Word

Sage

Job description

Location: Tewkesbury

Hours: 09:00 – 17:30 (1-hour lunch break)

Salary: Competitive, dependent on experience

We are a growing, fast-paced business specialising in Point of Sale (POS) and Point of Purchase (POP) production. We are looking for a proactive and organised Administrative Account Handler to join our Production team.

Reporting to the Production Team Leader, you will take ownership of client projects from quotation through to delivery and installation, ensuring a professional, accurate, and efficient service at every stage.

Key Responsibilities

• Prepare quotations from client briefs
• Process customer orders and manage supplier purchases
• Coordinate deliveries and installations
• Raise customer invoices and approve supplier invoices
• Handle client queries and resolve issues professionally
• Maintain accurate project costings and financial records
• Provide month-end work-in-progress reporting
• Support colleagues across the production administration team
• Carry out general administrative duties as required

About You

You will be a confident and organised individual who enjoys managing projects and building strong client relationships. You should have:

• Excellent communication and customer service skills
• Production / manufacturing background is essential
• Can handle a client account directly , ie. professional and confident
• Strong organisational and time-management abilities
• The ability to work independently and under pressure
• Good knowledge of Excel, Word, and Sage
• A sound understanding of financial processes
• A proactive approach and strong attention to detail

Experience within manufacturing, print, POS/POP, or a similar production environment would be advantageous, as would knowledge of logistics.

Benefits

• Competitive salary
• Company pension scheme
• Company sick pay (subject to length of service)
• 31 days holiday including bank holidays (pro rata)
• Free on-site parking
• Training and development opportunities
• Supportive and friendly team environment

If you are looking for a varied role where you can take ownership, develop client relationships, and play a key part in delivering high-quality projects, we'd love to hear from you