Key Account Coordinator and Customer Support

Confidential; Cardiff; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential in Cardiff is seeking a proactive Key Account Coordinator & Customer Support professional to join our growing team. You will support key customer accounts, coordinate day-to-day operations and ensure clients receive an outstanding level of service.

This full-time, permanent role offers growth within a friendly environment and exposure to leading national brands. Ideal candidates will have strong Excel skills and a proactive, detail-oriented approach.

Qualifications

• Experience in customer service, account coordination, sales administration or supply chain support.
• Excellent organisational and communication skills.
• Proactive, customer-focused approach.
• Good knowledge of Microsoft Excel; Power BI desirable.

Responsibilities

• Support day-to-day management of key customer accounts.
• Build relationships with customers, suppliers and internal teams.
• Respond to customer enquiries and resolve issues.
• Coordinate stock levels and ordering requirements.
• Produce reports and assist with account performance updates.
• Assist Account Managers with administration and customer coordination.
• Identify opportunities to improve processes and service delivery.

Skills

Customer service

Account coordination

Sales administration

Supply chain support

Excel

Tools

Excel

Power BI

Job description

Key Account Coordinator & Customer Support

Cardiff

to 28,000

Join a growing business supporting leading national brands

We are recruiting for a Key Account Coordinator & Customer Support professional to join a well-established and expanding organisation in Cardiff.

Working as part of a busy client services team, you will support key customer accounts, coordinate day-to-day operations and ensure clients receive an outstanding level of service. This is an excellent opportunity for an organised, customer focused individual looking to build a long term career.

Key Responsibilities

• Support the day-to-day management of key customer accounts.
• Build strong relationships with customers, suppliers and internal teams.
• Respond to customer enquiries and resolve issues efficiently.
• Coordinate stock levels and ordering requirements.
• Produce reports and assist with account performance updates.
• Support Account Managers with administration and customer coordination.
• Identify opportunities to improve processes and service delivery.

About You

You will ideally have experience in customer service, account coordination, sales administration or supply chain support.

You will also have:

• Excellent organisational and communication skills.
• A proactive, customer-focused approach.
• Good knowledge of Microsoft Excel (Power BI experience is desirable).
• Strong attention to detail and the ability to manage multiple priorities.

In return

• Full-time, permanent position
• Friendly and supportive team environment
• Career development opportunities
• Work with recognised national retail and commercial brands

If you are looking for a varied customer support and account coordination role with genuine career prospects, we would love to hear from you.