Account Handler - Commercial Insurance

International Association of Insurance Professionals (IAIP); Metropolitan Borough of Solihull; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Career progression across the Group

CII/ACII qualifications support

Pension scheme

Wellbeing support (24-hour)

Volunteer day participation

Spotlight Awards

Job summary

International Association of Insurance Professionals (IAIP) in Solihull seeks an Insurance Account Handler to support a client portfolio, build strong relationships, and handle queries. The role offers a Monday–Friday schedule with no weekends and a hybrid approach.

Experience in the Insurance industry is essential; a proactive, customer-focused and collaborative mindset is highly valued as you engage with clients both on the phone and in person.

Qualifications

• Ability to deliver excellent customer service and build client relationships.
• Strong communication skills for phone and face-to-face interactions.
• Proactive, entrepreneurial mindset with willingness to learn and qualify.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Respond to client queries and help resolve issues promptly.
• Maintain relationships to drive client satisfaction and retention.

Skills

Customer service

Sales

Relationship-building

Proactive attitude

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Solihull.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn't for you.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be

In return you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Group
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB #LI-RM1 #LI-Hybrid INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.