Insurance Account Handler - Personal Lines

NACBA; Saffron Walden; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Career progression opportunities

CII/ACII qualification support

Pension scheme

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

NACBA in Saffron Walden is seeking an Insurance Account Handler to join our Personal Lines team. You will support a designated client portfolio, be the first point of contact, and build strong relationships while handling queries.

We offer a Monday–Friday schedule with no weekends, a generous bonus structure, hybrid and flexible working, and the chance to gain professional qualifications within a supportive, growing independent insurance broker.

Qualifications

• Ability to bring your best self to work every day and deliver a great client experience.
• Proactive, uses initiative and shows entrepreneurial spirit.
• Willingness to learn and pursue qualifications to grow in the industry.
• Confident with clients on the phone and face-to-face; customer service experience is important.

Responsibilities

• Support a designated client portfolio as the first point of contact and build strong relationships.
• Handle client queries and provide guidance to ensure client satisfaction.
• Collaborate with the team to deliver excellent service and grow client relationships.

Skills

Customer service

Sales skills

Relationship building

Proactive mindset

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly Personal Lines team based in Saffron Walden.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn't for you.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be

In return you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire group
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it's time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB #LI-RM1 INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.