Account Handler - Commercial Insurance

Everywhen; Warwick; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Career progression

Professional qualifications

Pension scheme

Well-being support

Volunteering day

Spotlight awards

Job summary

Everywhen in Warwick is recruiting an Insurance Account Handler to join our friendly team. You will manage a designated portfolio of clients, delivering exceptional service and building trusted relationships across our insurance offerings.

The role offers a Monday to Friday schedule with weekends off, a competitive salary based on experience, a generous bonus structure, and hybrid working options to support work-life balance. Experience in the insurance sector and CII/ACII ambitions are welcomed.

Qualifications

• Experience in the insurance industry is essential.
• Positive, proactive attitude with drive to deliver the best client experience.
• Willingness to learn and pursue professional qualifications (CII/ACII).
• Strong communication skills, both over the phone and face-to-face.
• Collaborative spirit and resilience in a fast-paced environment.

Responsibilities

• Be the go-to person for a designated portfolio of clients and build strong relationships.
• Assist clients with their insurance needs and policy servicing.
• Deliver excellent customer service and respond to inquiries in a timely manner.

Skills

Insurance industry experience

Communication skills

Customer service

Proactive attitude

Team collaboration

Education

CII/ACII qualifications

Tools

CRM software

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Warwick as an Insurance Account Handler

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Warwick.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9-5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.

• A positive, proactive attitude and a drive to deliver the best client experience.

• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.

• Confidence in communication, both over the phone and face-to-face.

• A collaborative spirit and the resilience to adapt in a fast-paced environment.

• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays

• Career progression opportunities across our group

• Professional qualifications to boost your career

• Pension scheme for your future

• 24/7 well-being support

• Paid volunteering day to give back to your community

• Spotlight awards to celebrate our brightest stars

#AIB #LI-RM1 #LI-Hybrid

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.