Account Handler

Everywhen; Lincoln; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression opportunities

Pension scheme

24/7 wellbeing support

Paid volunteering day

Volunteering day

Spotlight Awards

Job summary

A UK insurance broker in Lincoln is seeking an experienced Insurance Account Handler to manage and support client portfolios while delivering excellent service. The role offers a Monday to Friday schedule, competitive salary, career progression opportunities, and a range of benefits including 26 days holiday and professional qualifications. If you thrive in a collaborative environment and have a background in insurance, this role may be your next career move.

Qualifications

• Must have experience in the insurance industry.
• Positive, proactive attitude towards client experience.
• Willingness to learn and obtain professional qualifications.
• Confidence in communication, both over the phone and face‑to‑face.
• Collaborative spirit and resilience in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

Responsibilities

• Manage and support a designated portfolio of clients.
• Deliver excellent customer service and build strong relationships.

Skills

Insurance industry experience

Positive attitude

Communication skills

Team collaboration

Resilience

Education

CII/ACII qualification

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Lincoln as an Insurance Account Handler

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Lincoln.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor‑made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• A collaborative spirit and the resilience to adapt in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get In Return

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step?

Apply today and one of our team members will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.