Account Handler

Howden; Grays; On-site; GBP 30,000 - 42,000; Full time

Job summary

Howden is seeking an Account Handler to join our Private Clients team in a client-focused, office-based role. You will build strong relationships with an existing book of High-Net-Worth clients and work closely with the wider team to achieve objectives.

You will attend client meetings, prepare renewal presentations, advise on products, and pursue cross-sell opportunities while developing your Cert CII qualification.

Qualifications

• 2+ years of experience in private client or high-net-worth insurance.
• Cert CII or working towards it.
• Strong communication and relationship-building skills.
• Ability to work collaboratively to manage larger accounts.

Responsibilities

• Cultivate positive relationships with current clients and ensure outstanding service.
• Attend client meetings, take notes, and handle renewal presentations and terms.
• Identify opportunities for existing clients and cross-sell products.
• Advise clients on suitable products and solutions based on their needs.
• Deliver on cross-sales targets and contribute to team success.
• Ensure timely premium collection and adherence to procedures.
• Maintain accurate client records in line with FCA, GDPR, and AML requirements.

Skills

Excellent communication

Relationship management

Consultative selling

Cert CII qualified

Private/HLT clients experience

Team collaboration

Willingness to learn

Job description

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great office-based opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building relationships with an existing book of clients and working closely with the wider team to achieve objectives.

This role offers the chance to contribute meaningfully to a collaborative and client-focused environment, where trusted relationships and exceptional service are at the heart of what we do.

If you are looking for a role where you can make a significant impact, this is the perfect opportunity for you!

Key Accountabilities

• Cultivate positive relationships with current clients, guaranteeing their needs are fulfilled with outstanding service.
• Attend client meetings, take comprehensive notes, communicate with insurers, and handle renewal presentations and terms.
• Keep collection specifications updated and meticulously maintained.
• Identify and explore opportunities for existing clients, striving for the best possible outcomes. For example, recognising when a private client may benefit from a commercial policy.
• Expand your insurance knowledge and work towards acquiring your Cert CII qualification.
• Advise clients on products and solutions, considering their needs and referring found opportunities to the appropriate teams.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Adhere to FCA principles, Howden service standards, accepted market practices, and the CII Code of Ethics to protect client interests.
• Align with GDPR regulations to maintain accurate record-keeping and client communication.
• Adhere to the Bribery Act 2010, sanctions regulations, and anti-money laundering regulations, acting with transparency and responsibility.

Skills & Experience

• 2+ years' experience
• Excellent communication skills both written and verbal
• Cert CII qualified or working towards
• Proven experience in building and nurturing lasting relationships with Private or High-Net-Worth clients through trust, empathy, and attentive service.
• A passion for delivering thoughtful, high-quality service with care.
• Ability to collaborate closely with colleagues to manage larger accounts from inception to completion.
• Tenacity and business curiosity, allowing you to seek out and capitalise on opportunities.
• A willingness to learn and adapt, as every single day will present new challenges and opportunities.
• Consultative skills, including effective questioning and active listening.
• Excellent communication skills both written and verbal.
• Committed to continuous professional development through eLearning and qualifications.