Account Handler

Howden; Old Windsor; On-site; GBP 30,000 - 42,000; Full time

Job summary

Howden is seeking an Account Handler to join our Private Clients team in a client-focused, office-based role in Old Windsor. You will manage an existing book, build trusted relationships, and work with insurers to secure renewal terms and new opportunities.

We value collaborative professionals who can deliver exceptional service, cross-sell where appropriate, and pursue Cert CII progress while upholding FCA and ethics standards.

Qualifications

• Minimum 2 years’ experience in Private or High-Net-Worth client handling.
• Cert CII qualified or working towards.
• Proven ability to build and nurture relationships with high-net-worth clients.

Responsibilities

• Cultivate relationships with current clients and ensure outstanding service.
• Attend client meetings, take notes, and communicate with insurers.
• Maintain up-to-date collection specifications and renewal terms.
• Identify opportunities to cross-sell and expand accounts.
• Advise on products and solutions aligned to client needs.
• Contribute to team targets and ensure timely premium collection.

Skills

2+ years experience

Cert CII qualified

Relationship building

Excellent communication

Collaborative

Analytical thinking

Proactive learner

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Purpose

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great office-based opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building relationships with an existing book of clients and working closely with the wider team to achieve objectives.

This role offers the chance to contribute meaningfully to a collaborative and client-focused environment, where trusted relationships and exceptional service are at the heart of what we do.

If you are looking for a role where you can make a significant impact, this is the perfect opportunity for you!

Key Accountabilities

• Cultivate positive relationships with current clients, guaranteeing their needs are fulfilled with outstanding service.
• Attend client meetings, take comprehensive notes, communicate with insurers, and handle renewal presentations and terms.
• Keep collection specifications updated and meticulously maintained.
• Identify and explore opportunities for existing clients, striving for the best possible outcomes. For example, recognising when a private client may benefit from a commercial policy.
• Expand your insurance knowledge and work towards acquiring your Cert CII qualification.
• Advise clients on products and solutions, considering their needs and referring found opportunities to the appropriate teams.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Deliver on cross sales targets set and contribute to the success of the team.
• Identify clients that need a rebuilding cost survey and contents/art/jewellery valuations.
• Undertake market analysis to secure the most competitive terms.
• Ensure timely premium collection and adherence to processes and procedures.
• Adhere to FCA principles, Howden service standards, accepted market practices, and the CII Code of Ethics to protect client interests.
• Align with GDPR regulations to maintain accurate record-keeping and client communication.
• Adhere to the Bribery Act 2010, sanctions regulations, and anti-money laundering regulations, acting with transparency and responsibility.

Skills & Experience

• 2+ years’ experience
• Excellent communication skills both written and verbal
• Cert CII qualified or working towards
• Proven experience in building and nurturing lasting relationships with Private or High-Net-Worth clients through trust, empathy, and attentive service.
• A passion for delivering thoughtful, high-quality service with care.
• Ability to collaborate closely with colleagues to manage larger accounts from inception to completion.
• Tenacity and business curiosity, allowing you to seek out and capitalise on opportunities.
• A willingness to learn and adapt, as every single day will present new challenges and opportunities.
• Consultative skills, including effective questioning and active listening.
• Excellent communication skills both written and verbal.
• Committed to continuous professional development through eLearning and qualifications.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent