Senior Account Executive (HNW)

Brown & Brown UK; Leicester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Pension

Death in Service

Flexible benefits

Annual share save scheme (15% discount

Fully funded qualifications

Job summary

Brown & Brown UK in Leicester seeks an experienced Senior Account Executive / Private Client Executive to manage a portfolio of high-net-worth private clients. You will deliver tailored insurance solutions, drive retention and growth, and work with introducers, insurers and internal teams to exceed service standards.

The role requires consultative client engagement, accurate policy documentation, and proactive protection planning.

Qualifications

• Experience with Private Client, HNW or Personal Lines Insurance.
• Understanding FCA regulations and customer outcomes.
• Able to manage multiple priorities and meet deadlines.

Responsibilities

• Manage and retain an allocated portfolio of private clients.
• Conduct annual client reviews and identify changes in circumstances or insurance needs.
• Develop relationships with clients, introducers, insurers and internal stakeholders.
• Deliver highly personalised service aligned with HNW expectations.
• Obtain quotations from insurers and recommend suitable covers.
• Ensure renewals are processed within regulatory timelines.
• Support clients through claims and liaise with insurers as required.
• Identify cross-sell and up-sell opportunities to grow book.

Skills

Private Client

HNW

Communication

Priorities management

Attention to detail

Insurance systems

MS Office

FCA regulations

Cert CII (or in progress)

Education

Cert CII qualification (or in progress)

Tools

Insurer portals

Insurance systems

Microsoft Office

Job description

We are currently looking for a Senior Account Executive / Private Client Executive to be based out of our welcoming and professional Leicester office.

This position will manage and develop a portfolio of HNW and Private Client customers, delivering exceptional customer service, strong retention performance, and sustainable growth through new business and account development.

The role requires a consultative approach, ensuring clients receive tailored insurance solutions that meet their individual circumstances and evolving insurance needs.

Key Responsibilities

Client Relationship Management

• Manage and retain an allocated portfolio of private clients.
• Conduct thorough annual client reviews and identify any changes in circumstances, exposures, or insurance requirements.
• Develop and maintain strong long-term relationships with clients, introducers, insurers and internal stakeholders.
• Deliver a highly personalised and professional service consistent with the expectations of HNW clients.

Insurance & Technical Responsibilities

• Obtain and negotiate quotations from insurers and recommend the most suitable cover solutions.
• Ensure all renewals are invited, reviewed and completed within regulatory and business timescales.
• Process new business, renewals, mid-term adjustments and other policy changes accurately.
• Identify gaps in cover and proactively recommend suitable protection solutions.
• Review all policy documentation for accuracy before issue.
• Maintain accurate client records and ensure all communications are appropriately documented.
• Support clients through the claims process and liaise with insurers as required.

Business Development

• Achieve agreed retention, income and new business targets.
• Generate opportunities through referrals, networking and existing client relationships.
• Identify opportunities to cross-sell and upsell appropriate products and services.
• Support branch and team growth strategies through proactive client engagement.

Compliance & Operational Excellence

• Ensure all activities are conducted in line with FCA regulations, Consumer Duty requirements and company procedures.
• Deliver positive customer outcomes and maintain high standards of file quality and record keeping.
• Support credit control activities and assist in timely collection of premiums.
• Complete all mandatory learning, training and CPD requirements.

The Rewards:

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
• Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
• Full support for your professional development (including fully funded qualifications)

Skills & Experience

• Experience within Private Client, HNW or Personal Lines Insurance.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities and work to deadlines.
• High attention to detail and commitment to delivering quality outcomes.
• Competent user of insurance systems, insurer portals and Microsoft Office applications.
• Understanding of FCA regulations and customer outcome requirements.
• Cert CII qualified or working towards qualification.
• Experience dealing with complex High Net Worth risks.