Account Handler

Howden Group Holdings; Maidstone; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Training & Development

CII qualification

Maternity policy

Paternity policy

Cycle to work

Health & insurance discounts

Employee assistance program

Job summary

Howden Group Holdings is seeking an Account Handler to join its Private Clients team in the UK. You will build strong relationships with high-net-worth clients and work closely with colleagues to meet client objectives and renewals.

You will support client needs, attend meetings, and learn to advise on products while aiming to grow existing accounts. This role offers hybrid working and opportunities to gain Cert CII qualifications.

Qualifications

• Experience developing long-lasting relationships with Private or HNW clients.
• Passion for excellent customer service and supporting client needs.
• Willingness to learn and expand insurance knowledge to advise on products.
• Excellent communication and listening skills.

Responsibilities

• Build rapport with an existing book of clients and work with the wider team to achieve objectives.
• Attend meetings, take notes, and liaise with insurers during renewals and terms.
• Identify opportunities to drive the best outcomes for clients.

Skills

Relationship management

Customer service

Negotiation

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building rapport with an existing book of clients and working closely with wider team to achieve objectives.

About you: You will have experience developing and building long lasting relationships with Private or HNW Clients. You must have a passion for excellent customer services as this role will be working with existing clients and will be supporting their needs. You are able to work closely with colleagues to support on larger accounts from start to finish, including: attending meetings, taking notes, speaking to insurers, working through renewal presentations and renewals terms etc. You will be tenacious and have a business curiosity, as this will allow you to identify and explore opportunities for existing clients to drive the best possible outcome. You are willing to learn, as every day will be different. This is a great opportunity to expand your insurance knowledge and become Cert CII qualified. You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions – thinking about client needs and referring identified opportunities – we are always looking for a ‘path to yes’.

Rewards

• Excellent training and development schemes with accelerated career progression
• Company funded CII professional qualification
• Enhanced maternity & paternity policies
• Cycle to work loan scheme available to all employees
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform
• Employee Assistance Programme (EAP) to support employees outside of work

What do we offer in return?

• A career that you define.
• We value diversity – there is no one Howden type.
• We’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.