Account Handler

McLarens LLC; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Technical training

Hybrid work

Job summary

McLarens is seeking an Account Handler in the Real Estate team to manage a portfolio of property and liability claims for the UK and Europe, from investigation to settlement. You will report to the Account Manager and collaborate with insureds, brokers, and overseas partners, ensuring compliance with data protection and information security policies.

Ideal candidates have experience in real estate loss adjusting, with a focus on quality, communication, and organisational skills.

Qualifications

• Experience in real estate and commercial property loss adjusting is preferred.
• Strong negotiation, decision making and problem-solving skills are required.
• Ability to build strong internal and external relationships with stakeholders.

Responsibilities

• Investigate, negotiate and settle claims professionally.
• Liaise with insured, insurers/brokers, and overseas stakeholders to conclude claims.
• Produce reports in line with standards and agreed timescales.
• Ensure time reporting, billing accuracy, and timely invoicing.
• Coordinate with McLarens Adjusters as needed.
• Attend client review meetings.

Skills

Negotiation

Decision making

Problem solving

Stakeholder management

Communication

Organisational skills

Education

Professional qualification (towards)

Job description

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We currently have an exciting opportunity for an Account Handler within our Real Estate team to join our Chelmsford or Glasgow office.

The opportunity:
Reporting to the Account Manager for Real Estate, you will be responsible for handling a portfolio of property & liability claims for both the UK and Europe, from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.

Key Accountabilities

Your responsibilities will include:

• Investigating, negotiating and agreeing settlement of claims in a professional manner
• Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims
• Liaising with stakeholders overseas
• Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards, processing and systems
• Ensuring invoices raised are accurate and timely
• Liaising closely with McLarens Adjusters where appropriate
• Attend client review meetings

Experience and Qualifications

Ideally, successful candidates will have gained experience in the real estate/commercial property loss adjusting sectors, demonstrating a focus on quality, communication and organisational skills. They will have proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management. An ability to develop strong relationships both internally and externally is imperative.

It would be desirable for candidates to be professionally qualified or working towards a professional qualification.

We look forward to hearing from you.

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a
huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services
firm, with a global network that delivers consistently excellent service supported by deep local
expertise.
Our work spans industries and the globe. From disaster relief to aviation, engineering to natural
resources, our people get everything they need to impact lives on a global scale. We take our
development seriously and offer careers that empower our people to strive for bigger goals and
reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an
average of over 20 years’ experience.
We’re building a culture where talent shines. Where ambition is everything. And people come first.
It’s your career, so why compromise?

What Drives Us:
At McLarens, our commitments shape every experience- for our clients, our people, and the
communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits:

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.

Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.

• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.