Account Handler

McLarens; Glasgow; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

Job summary

McLarens in Glasgow, part of the Real Estate team, seeks an Account Handler to manage a portfolio of property and liability claims across the UK and Europe from investigation to settlement.

You will negotiate settlements, liaise with insureds, insurers and brokers, and produce compliant reports and timely invoices. The role emphasises client-facing communication and cross-border collaboration.

Qualifications

• Experience in real estate/commercial property loss adjusting
• Strong communication and organisational skills
• Ability to develop strong relationships internally and externally
• Desirable to be professionally qualified or working towards a professional qualification

Responsibilities

• Investigating, negotiating and agreeing settlement of claims in a professional manner
• Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims
• Liaising with stakeholders overseas
• Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards, processing and systems
• Ensuring invoices raised are accurate and timely
• Liaising closely with McLarens Adjusters where appropriate
• Attend client review meetings

Skills

Negotiation

Communication

Stakeholder management

Problem-solving

Education

Professional qualification in loss adjusting

Job description

Purpose

We currently have an exciting opportunity for an Account Handler within our Real Estate team to join our Chelmsford or Glasgow office.

The Opportunity

Reporting to the Account Manager for Real Estate, you will be responsible for handling a portfolio of property & liability claims for both the UK and Europe, from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.

Key Accountabilities

Your responsibilities will include:

• Investigating, negotiating and agreeing settlement of claims in a professional manner
• Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims
• Liaising with stakeholders overseas
• Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales
• Ensuring time reporting and billing is compliant with internal standards, processing and systems
• Ensuring invoices raised are accurate and timely
• Liaising closely with McLarens Adjusters where appropriate
• Attend client review meetings

Experience And Qualifications

Ideally, successful candidates will have gained experience in the real estate/commercial property loss adjusting sectors, demonstrating a focus on quality, communication and organisational skills. They will have proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management. An ability to develop strong relationships both internally and externally is imperative.

It would be desirable for candidates to be professionally qualified or working towards a professional qualification.

We look forward to hearing from you.

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first.

It's your career, so why compromise?

What Drives Us

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.

Here’s What Else We Offer

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.