Claims Team Leader

All; Glasgow; On-site; GBP 40,000 - 50,000; Full time

Job summary

McLarens is seeking a Claims Team Leader for our Real Estate team in Glasgow, office-based. You will lead desk-based claims handlers and ensure the highest standards of customer service to our clients.

Reporting to the Operations Lead, you will manage workflow, holidays, and monthly appraisals, while identifying training needs and supporting account management. This role requires strong leadership in a high-pressure environment.

Qualifications

• Proven work experience as a team leader or supervisor.
• Excellent interpersonal and communication skills.
• Strong management skills with ability to handle multiple priorities.
• Willingness to travel as required.

Responsibilities

• Lead and manage a team of desk-based claims handlers.
• Motivate the team to meet targets and goals.
• Manage workflow to cover absences and holidays.
• Oversee holiday calendar and authorisations.
• Conduct monthly one-to-one meetings and appraisals.
• Monitor the lifecycle of desk-based claims.
• Identify training needs and implement training.
• Provide account management support as required.
• Handle complaint calls from the team.
• Perform other ad hoc duties.

Skills

Team leadership

Stakeholder management

Decision making

Communication

High-pressure environments

Tools

Microsoft Word

Microsoft Excel

Job description

Purpose

We currently have an exciting opportunity for a Claims Team Leader within our Real Estate Team based in Glasgow. This role will be office based.

The opportunity: Reporting to the Operations Lead, you will provide management support to desk-based adjusters ensuring the success of the Real Estate team.

Key Accountabilities

Your responsibilities will include:

• To lead and manage a team of desk based claims handlers to ensure they provide the highest standards of customer service to our clients
• Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
• Management of team workflow to ensure all absences and holidays are covered
• Management of the holiday calendar /authorisations
• Monthly 1 to 1 meetings with team, completing appraisals with McLarens required timescales
• Overseeing and monitoring the lifecycle of the desk based teams claims
• Identifying training needs in the team and implementing any necessary training
• Account management support where required
• Ability to deal with complaint calls received in the team
• Other ad hoc work as required.

Experience and Qualifications

• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong management skills
• Proven work experience as a team leader or supervisor
• Decision making skills
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets set for the Real Estate Team
• Good working knowledge of Word and Excel
• Travel may be required as and when so flexibility is a must.

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise?

What Drives Us:

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits:

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.