Account Executive, EMEA

present of AI; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Pylon is seeking an Account Executive for the EMEA region to own the full sales cycle from prospecting to closing with mid-market and enterprise clients. You will explain how our AI agent platform replaces traditional helpdesk stacks and show value across Slack, email and chat.

The role emphasizes discovery, trust-building and complex negotiations, with collaboration across sales and solutions teams to map customer pain points to workflows. Experience selling AI-enabled software is highly valued.

Qualifications

• Demonstrated track record of meeting or exceeding quota.
• Comfort selling technical products to mid-market and enterprise.
• Ability to explain how an AI agent platform replaces a traditional helpdesk stack.

Responsibilities

• Own the full sales cycle for EMEA from prospecting to closing with mid-market and enterprise clients.
• Explain how the AI agent platform fits customer needs and maps to their workflows across Slack, email and chat.
• Collaborate with sales and solutions teams to demonstrate product value and ROI.

Skills

Full cycle B2B sales

Quota attainment

Technical storytelling

Tools

Slack

Email

Chat

Job description

An Account Executive in EMEA typically owns the full sales cycle for business software, from prospecting to closing deals with mid market and enterprise clients. A strong candidate brings a track record of meeting or exceeding quota, comfort selling technical products, and the ability to explain how an AI agent platform replaces a traditional helpdesk stack. The role likely involves working with sales and solutions teams to show software companies how to resolve customer issues across Slack, email and chat.

How it fits the AI era

AI changes the work by automating parts of prospecting, lead scoring and follow up, so the account executive can focus on discovery, trust building and complex negotiations. What stays human is understanding a customer's support pain, mapping the platform to their workflows and guiding a buying group through a decision. The role sits at the point where AI tools meet human judgment about when and how to close.

How it builds AI experience

This role offers hands on experience selling an AI agent platform, so the account executive learns how AI handles B2B support across Slack, email and chat. That builds practical knowledge of AI adoption, integration questions and the value story for software companies. To build more, one could study common AI support use cases, learn basic prompt or workflow concepts, and practice explaining how AI agents fit into existing customer operations.

Worth showing

• Full cycle B2B sales
• SaaS or software sales
• Technical product storytelling

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Pylon

An AI agent platform built to handle B2B customer support across Slack, email and chat, so software companies can resolve customer issues without a traditional helpdesk stack.