Account Director – Leisure Soft FM Services

IWFM; Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Company car or car allowance

Hybrid work (London twice a week)

Pension

Career progression

Job summary

IWFM is seeking an experienced Account Director to take ownership of a flagship leisure Soft FM portfolio, delivering strategic direction and commercial performance across 250+ sites in the UK.

You will influence long-term client strategy, lead executive relationships and drive service innovation, while shaping growth opportunities within one of the organisation's most important partnerships.

Qualifications

• Experience as an Account Director or senior Account Manager in Facilities Management.
• Strong commercial and financial management with P&L accountability.
• Proven track record in contract retention and organic growth.
• Excellent stakeholder management with executive-level relationships.
• Ability to lead geographically dispersed operational teams.

Responsibilities

• Lead strategic delivery of a £12m+ Soft FM contract across 250+ locations.
• Manage full P&L and ensure contract profitability.
• Build trusted relationships with senior client stakeholders.
• Drive contract retention, customer satisfaction and growth.
• Identify opportunities for organic growth and service expansion.
• Champion operational excellence and sustainability across the portfolio.
• Coach and develop senior leaders to build a high-performing team.

Skills

Account management

P&L accountability

Stakeholder management

Strategic leadership

Multi-site management

Contract growth

Job description

Join a rapidly growing privately owned FM provider

Are you ready to take ownership of a nationally significant soft FM portfolio?

Our client is seeking an accomplished Account Director to lead the delivery, commercial performance and strategic development of a flagship leisure account worth more than £12 million across 250+ locations nationwide.

This is far more than an operational leadership role. You'll be responsible for shaping long-term client strategy, strengthening executive relationships, driving service innovation and identifying opportunities for sustainable contract growth, all while leading one of the organisation's most important customer partnerships.

Reporting directly to the Business Unit Director, you'll play a key role in influencing business performance while working alongside senior leadership to support continued expansion across the sector.

Why This Opportunity?

This is an opportunity to join a rapidly growing and ambitious £100m plus T/O FM provider with a strong reputation for delivering soft FM services across complex, multi-site environments.

You'll inherit a well-established (over 10 years with 3-year extension) national account with significant executive visibility, giving you the platform to influence both operational excellence and commercial growth.

The business continues to invest heavily in its people, technology and service innovation, creating an environment where experienced leaders are empowered to make decisions, build high-performing teams and shape the future direction of key client relationships.

If you're looking for a role where your strategic input genuinely matters, this opportunity offers both autonomy and long-term career progression.

The Role

As Account Director, you will have full accountability for the operational, commercial and financial success of one of the company's largest Facilities Management contracts.

Your responsibilities will include:

• Leading the strategic delivery of a £12m+ Soft Facilities Management contract across more than 250 locations
• Managing full P&L responsibility while ensuring commercial performance and contract profitability
• Building trusted relationships with senior client stakeholders, acting as the executive point of contact
• Driving contract retention, customer satisfaction and long-term partnership development
• Identifying opportunities for organic growth, service expansion and continuous improvement
• Championing operational excellence, sustainability initiatives and innovation across the portfolio
• Coaching and developing senior operational leaders to build a high-performing, engaged team

About You

We're interested in speaking with experienced senior FM leaders who have successfully managed large-scale, multi-site Facilities Management contracts within complex environments.

You’ll ideally bring:

• Experience as an Account Director or senior Account Manager Facilities Management
• Strong commercial and financial management skills, including full P&L accountability
• Demonstrable success in contract retention, organic growth and strategic account development
• Excellent stakeholder management skills with experience engaging senior client executives
• The ability to inspire, develop and lead geographically dispersed operational teams
• A strategic mindset combined with a hands-on approach to delivering operational excellence

What’s on Offer

• Basic salary up to £75,000
• Company car or car allowance
• Competitive pension
• Hybrid working (London twice a week typically)
• National leadership role with executive visibility
• Genuine opportunities for career progression within a rapidly growing FM business

About Our Client

Our client is a respected and growing Facilities Management service provider, recognised for delivering high-quality soft FM solutions across the UK. With continued investment in people, technology and client partnerships, the business has built a reputation for operational excellence, innovation and long-term customer relationships.

This flagship account represents one of the organisation's most strategically important partnerships and offers the successful candidate the opportunity to make a genuine impact on future growth.

Ready to Make Your Next Leadership Move?

If you're an experienced Facilities Management leader looking to take ownership of a nationally significant leisure portfolio while influencing strategy, commercial performance and long-term client success, we'd be delighted to have a confidential conversation.