Senior Account Manager

Sphere Solutions; Manchester; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Car allowance

Bonus

Pension scheme

28 days annual leave

Structured training and development

Mentoring and leadership support

Regular company events

Career progression opportunities

Job summary

Sphere Solutions in Manchester is seeking an experienced Senior Account Manager to lead a key facilities management client portfolio. You will own the account's performance, profitability, service delivery and client satisfaction while travelling to multiple sites.

You’ll drive commercial decisions with a strong emphasis on KPIs and SLAs, manage P&L, coach teams, and develop strategic relationships with senior stakeholders.

Qualifications

• Must have proven leadership in FM or soft services with client account ownership.
• Strong ability to manage P&L, KPIs, and SLAs.
• Willingness to travel across sites and hold UK driving licence.

Responsibilities

• Take full ownership of account performance, profitability, service delivery and client satisfaction.
• Build and maintain relationships with senior client stakeholders.
• Ensure contractual compliance and delivery against KPIs and SLAs.
• Manage account budgets, P&L, and financial targets.
• Lead multidisciplinary teams across multiple locations; mitigate risks and implement improvements.
• Support account growth and long-term client partnerships.

Skills

Client relationship management

P&L ownership

Leadership and coaching

Strategic planning

Travel readiness

Tools

CRM software

MS Excel

Job description

Senior Account Manager - Facilities Management | Manchester | Up to £60,000 + Car Allowance + Bonus

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Are you an experienced Senior Account Manager, or Operations Manager within Facilities Management, Contract Cleaning, or a service-led environment?

We're seeking a commercially focused and relationship-driven Cleaning Account Manager to take ownership of a key client portfolio. This is a fantastic opportunity to join a growing organisation where you'll have full responsibility for account performance, client retention, operational excellence, and financial delivery.

This is a highly visible leadership role, requiring regular travel across multiple sites and close engagement with senior client stakeholders.

What's on Offer?

• Salary of up to £60,000
• Car allowance
• Performance-related bonus
• Pension scheme
• 28 days annual leave
• Structured training and development programmes
• Internal mentoring and leadership support
• Regular company events
• Genuine career progression opportunities

The Role

As Senior Account Manager, you will be responsible for the overall operational, commercial, and financial success of a high-profile client account.

Key Responsibilities Include

• Taking full ownership of account performance, profitability, service delivery, and client satisfaction
• Building and maintaining strong relationships with senior client stakeholders
• Ensuring contractual compliance and delivery against agreed KPIs and SLAs
• Managing account budgets, P&L performance, and financial targets
• Identifying opportunities to improve profitability, efficiency, and service quality
• Leading multidisciplinary operational teams across multiple locations
• Managing risk, resolving operational challenges, and implementing corrective actionsConducting regular site visits to maintain service standards and client engagement
• Supporting account growth, retention, and long-term client partnerships

About You

• Proven experience in a Senior Account Manager, Regional Manager, or similar leadership position within the Soft Services FM Sector.
• Strong experience managing large, complex client relationships
• Demonstrable experience of P&L ownership and commercial decision-making
• A track record of delivering results against KPIs, SLAs, and contractual obligations
• Strong leadership experience with the ability to motivate, coach, and develop teams
• Strong analytical and problem-solving capabilities
• Full UK Driving Licence and willingness to travel

Ideal Backgrounds

We Welcome Applications From Candidates Currently Working As

• Account Manager
• Senior Account Manager
• Regional Operations Manager

Why Apply?

This is an excellent opportunity to join a growing and ambitious business where you can make a genuine impact. You'll have the autonomy to shape account strategy, influence business performance, and build long-term client relationships while being supported by an experienced leadership team. If you're a commercially minded FM professional looking for your next leadership challenge.