Account Director (Experiential)

JR United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to enhance client relationships and drive innovative experiential campaigns. This role is pivotal in managing client communications, overseeing campaign implementation, and mentoring junior team members. With a focus on strategy and financial management, you'll thrive in a dynamic environment that values creativity and collaboration. Join a team that champions professional growth and offers a hybrid working model, impressive clients, and unique benefits to support your career journey.

Benefits

Hybrid Working

Learning Opportunities

Early Finish Fridays

Social Events

Private Healthcare

Entrepreneurial Support Funds

Additional Leave

Qualifications

• 2-3 years experience at Senior Account Manager level required.
• Expertise in experiential campaigns including events and exhibitions.
• Strong literacy and numeracy skills for presentations.

Responsibilities

• Lead client relationships focusing on strategy and growth.
• Manage finance, review budgets, and ensure alignment with goals.
• Mentor junior team members and handle administration tasks.

Skills

Experiential Campaigns

Client Management

Financial Management

Communication Skills

Creative Thinking

Organizational Skills

Problem-Solving

Tools

Microsoft Office

PowerPoint

Job description

Social network you want to login/join with:

To work within the Account team supporting the delivery of our client’s campaigns. Reporting into the Group Account Director, you’ll be an essential part of the day-to-day running of our campaigns.

To be responsible for building and developing Undercurrent and to act autonomously to manage the full process and take ownership of the department.

UNDERCURRENT

Part of the Current Collective, Undercurrent is an award-winning independent experiential agency. We specialise in delivering integrated experiential-led marketing campaigns that deliver tangible results for our clients. With a strong heritage in the technology, retail, and charity sectors, we pride ourselves on delivering innovative campaigns that push the boundaries of experiential marketing.

Founded in 2001, we have an impressive roster of clients including HP, Google, TK Maxx, Shark Ninja, Shelter, and Bang & Olufsen. In these transformative times, we’ve had to innovate and do things differently to stand out and win. Our work has experiential at its core, but we’ve expanded our digital and content skills to deliver integrated solutions for clients.

KEY TASKS AND RESPONSIBILITIES

ACCOUNTABILITIES - CLIENT SERVICE

• Client-facing communications – be a senior lead on all client relationships, focusing on strategy, forecasting, and growth.
• Receiving briefs from clients and leading the pitch response process from start to finish.
• Support the Senior Account Director/Group Account Director with relevant pitch/RFP documents and strategic development.
• Review and set targets for the Accounts Team with input from senior members of the business.
• Review campaign implementation to ensure both client and agency goals are met.
• Create relevant presentation decks for senior account management teams.
• Lead creative and strategic internal briefings, keeping client goals at the forefront.
• Manage finance, review budgets, understand targets, and ensure budget reconciliation aligns with goals.
• Build and maintain strong, trusting relationships.
• Attend internal meetings and support team members as needed.
• Review resource allocation and ensure deadlines are met.
• Review ROI and reporting for campaigns to ensure client goals are achieved.
• Manage and be present on site for live activations where applicable.
• Provide industry insight and analysis.
• Review and improve internal processes.
• Contribute to social media and company updates.
• Mentor junior team members through appraisals and training.
• Handle all associated administration.

KNOWLEDGE AND CULTURE

• Understand key disciplines and uphold high standards.
• Engage in networking, learning, and business development opportunities.
• Stay updated with trends and technological changes.
• Conduct site visits and share insights to develop the team.

QUALITY

• Ensure all work meets Undercurrent’s high standards.
• Manage time, workload, and resources effectively.
• Ensure accuracy and attention to detail.
• Apply company policies and standards, guiding colleagues accordingly.

INDIVIDUAL AND TEAM WORKING

• Keep colleagues informed of project updates.
• Collaborate across teams and agencies.
• Be personable, enthusiastic, and proactive.
• Initiate team meetings and debriefs.
• Suggest process improvements.
• Focus on personal development.
• Perform ad hoc tasks as required.

WHAT YOU NEED

• At least 2-3 years’ experience at Senior Account Manager level.
• Expertise in experiential campaigns, including events, exhibitions, guerrilla, and retail experiences.
• Strong literacy, numeracy, and PowerPoint skills for presentations.
• Excellent communication skills.
• Proficiency in Microsoft Office.
• Financial management and budgeting experience.
• Client management skills.
• Understanding of confidentiality and data protection.
• Flexibility and teamwork skills.
• Creative thinking and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to build internal and external connections.

YOUR QUALITIES

• Awareness of key relationships and how to access them.
• Initiative and creativity in client and team interactions.
• Supportive team player with social responsibility awareness.
• Willingness to learn and develop professionally.
• Flexible attitude and professional appearance.
• Trustworthy, reliable, and mature.

BENEFITS

Key benefits include hybrid working, learning opportunities, impressive clients, early finish Fridays, entrepreneurial support funds, additional leave, social events, and private healthcare.

DIVERSITY AND INCLUSION

We are committed to a respectful, inclusive environment, offering equal opportunities regardless of gender, race, age, religion, disability, sexual orientation, or family status, aligned with the Equality Act 2010.

HOW WE’LL SUPPORT YOU

We provide tools for growth, collaborative opportunities, expert support, and meaningful work to foster your professional and personal development.