Account Director (Experiential)

Undercurrent Live; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative experiential agency is seeking a Senior Account Manager to drive client campaigns and foster strong relationships. In this dynamic role, you'll lead client communications, manage budgets, and ensure high-quality deliverables. With a focus on creativity and collaboration, you'll work alongside a talented team to push the boundaries of experiential marketing. This position offers the chance to contribute to exciting campaigns for renowned clients while developing your professional skills in a supportive environment. If you're passionate about experiential marketing and ready to take ownership of your projects, this opportunity is for you.

Qualifications

• 2-3 years of experience at Senior Account Manager level.
• Expertise in experiential campaigns including events and exhibitions.
• Strong literacy and numeracy skills.

Responsibilities

• Lead client communications focusing on strategy and growth.
• Manage finances and ensure budget reconciliation aligns with goals.
• Train and develop junior team members through coaching.

Skills

Experiential Campaigns

Client Communication

Financial Management

Creative Problem-Solving

Organizational Skills

Presentation Skills

Team Collaboration

Education

Bachelor's Degree

Tools

Microsoft Office

PowerPoint

Job description

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To work within the Account team supporting the delivery of our client’s campaigns. Reporting into the Group Account Director, you’ll be an essential part of the day-to-day running of our campaigns.

To be responsible for building and developing Undercurrent and to act autonomously to manage the full process and take ownership of the department.

UNDERCURRENT

Part of the Current Collective, Undercurrent is an award-winning independent experiential agency. We specialise in delivering integrated experiential-led marketing campaigns that deliver tangible results for our clients. With a strong heritage in the technology, retail, and charity sectors, we pride ourselves on delivering innovative campaigns that push the boundaries of experiential marketing.

Founded in 2001, we have an impressive roster of clients including HP, Google, TK Maxx, Shark Ninja, Shelter, and Bang & Olufsen. In these transformative times, we’ve had to tear up the rule book and do things differently to stand out and win. Our work has experiential at its core, but we’ve expanded our digital and content skills to deliver integrated solutions for clients.

KEY TASKS AND RESPONSIBILITIES

ACCOUNTABILITIES - CLIENT SERVICE

• Lead client-facing communications, focusing on strategy, forecasting, and growth.
• Receive briefs from clients and lead the pitch response process from start to finish.
• Support Senior Account Director/Group Account Director with relevant pitch/RFP documents and strategic development.
• Review and set targets for the Accounts Team with input from senior members of the business.
• Review campaign implementation to ensure both client and agency goals are met.
• Create relevant presentation decks for senior account management teams.
• Lead creative and strategic internal briefings, ensuring client goals are prioritized.
• Manage finances, review budgets, understand targets, and ensure budget reconciliation aligns with goals.
• Build and maintain strong, trusting, and honest relationships.
• Attend internal meetings and support team members as needed, reallocating work to meet deadlines.
• Review ROI and reporting for campaigns to confirm client goals are achieved.
• Manage on-site presence for live activations where applicable.
• Provide industry insight and analysis.
• Review and improve internal processes.
• Contribute to the company's social media and content creation, including blogs and updates.
• Train and develop junior team members through appraisals and one-on-one coaching.
• Handle all associated administration.

KNOWLEDGE AND CULTURE

• Ensure all work meets the key discipline standards.
• Engage with networking, learning, and business development opportunities.
• Stay updated on trends and changes in relevant communication and campaign management technology.
• Conduct site visits and share feedback to support team development.

QUALITY

• Ensure all client deliverables meet high standards.
• Manage own time, workload, and resources effectively.
• Ensure accuracy and attention to detail in all work, setting an example for junior staff.
• Apply and communicate company policies and standards.

INDIVIDUAL AND TEAM WORKING

• Keep colleagues updated on project changes.
• Work collaboratively across teams and agencies.
• Maintain a personable, enthusiastic, and positive attitude.
• Facilitate team catch-ups and debriefs.
• Show initiative and suggest process improvements.
• Focus on personal development and undertake ad hoc tasks as required.

WHAT YOU NEED

• 2-3 years’ experience at Senior Account Manager level.
• Expertise in experiential campaigns, including events, exhibitions, guerrilla, and retail experiences.
• Strong literacy, numeracy, and proficiency in PowerPoint for presentations.
• Excellent communication skills.
• Proficiency in Microsoft Office.
• Strong financial management and budgeting skills.
• Understanding of confidentiality and data protection.
• Flexibility and willingness to contribute across areas.
• Creative problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to build strong internal and external connections.

YOUR QUALITIES

• Awareness of key relationships and how to leverage them.
• Initiative and creativity in client and team interactions.
• Team-oriented with a supportive attitude.
• Willingness to learn and develop professionally.
• Flexible working attitude.
• Professional appearance and trustworthy demeanor.