Account Director

Manchester Arndale; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Award-Winning employer

Digital learning

Retail perks via Hapi app

Professional growth

Flexible pay via Wagestream

Job summary

OCS UK & Ireland is recruiting for an Account Director level role based in London, taking full operational, commercial, engineering and client leadership responsibility on a prestigious contract. The role demands extensive Hard FM experience, executive stakeholder management and delivery of capital projects with a focus on energy management and sustainability.

You will lead large multidisciplinary teams, drive KPI performance, and maintain high standards of safety, inclusion, and customer

Qualifications

• Extensive experience leading large, complex Hard FM contracts.
• Proven ability to manage multidisciplinary engineering and facilities teams.
• Track record of delivering safety, inclusivity, performance and customer service.

Responsibilities

• Lead large, complex Hard FM contracts with full operational oversight.
• Inspire and manage multidisciplinary engineering and facilities teams.
• Drive KPI and SLA performance while maintaining safety and service quality.
• Oversee P&L, budgeting, forecasting, and financial management.
• Deliver capital works and energy management initiatives.
• Manage executive-level stakeholders and high-profile clients.

Skills

Hard FM leadership

Executive stakeholder management

Commercial & financial acumen

Energy management

Capital project delivery

Safety culture & inclusion

Job description

About The Role:

Account Director level role focused on a prestigious London-based contract with full operational, commercial, engineering, and client leadership responsibility.

Key Responsibilities

Leadership & Contract Management

• Proven experience leading large, complex Hard FM contracts.
• Ability to inspire and manage multidisciplinary engineering and facilities teams.
• Strong track record of creating a positive culture focused on safety, inclusion, performance, and customer service.

Commercial & Financial Accountability

• Full P&L ownership experience.
• Strong budgeting, forecasting, and financial management capability.
• Ability to identify efficiencies, cost savings, and value-add opportunities without compromising service delivery.

Technical & Operational Excellence

• Extensive knowledge of critical engineering environments.
• Experience delivering statutory compliance programmes.
• Strong understanding of asset management frameworks, engineering standards, and maintenance strategies.
• Ability to drive KPI and SLA performance.

Capital Projects & Sustainability

• Experience delivering capital works projects.
• Ability to integrate energy management, sustainability, and renewable technologies.
• Track record of implementing continuous improvement initiatives that deliver measurable benefits.

Client Relationship Management

• Executive-level stakeholder management skills.
• Experience managing prestigious or high-profile clients.
• Ability to build long-term partnerships and act as a trusted advisor.

Key Hiring Criteria

• Extensive experience working in a similar role for a Hard FM service provider
• Extensive experience at the Senior Management level running hard services and/or facilities management contracts
• Understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.