Service Area Manager

OCS; Eastleigh; On-site; GBP 48,000 - 62,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Employee Discounts

Flexible pay options

Job summary

OCS UK & Ireland is seeking a Service Area Manager to oversee day-to-day operations of a customer’s property portfolio, including budgeting, compliance, and reporting. You will coordinate multiple site facilities, manage staff, and liaise with contractors to maintain service standards.

The role requires strong communication, numerical accuracy, and leadership capabilities, plus a full driving licence. A Level or equivalent and FM/H&S qualifications are preferred, with UK-based responsibilities

Qualifications

• A Level or Equivalent level is required.
• Recognised qualification in Facilities Management (e.g., BIFM or CMI).
• IOSH Health and Safety qualification is required/Training provided.

Responsibilities

• Liaise with site coordinators at multiple sites and attend OCS FM Eastleigh office as needed.
• Ensure staffing for business hours and assist with out-of-hours requests.
• Ensure facilities services comply with regulations and policies.
• Manage office moves and department restructures across the portfolio.

Skills

Communication

Detail oriented

Problem Solving

Team Working

IT Literate

Security Techniques

Education

A Level or Equivalent level

Tools

Excel

Outlook

PowerPoint

MS Word

Job description

About The Role

Service Area Manager will be involved in all aspects of day-to-day operations of the customer’s property portfolio, including accounting, maintenance and repair, security, janitorial services, front of house etc. Service Area Manager will handle all service requests and act as first point of escalation and assist in the preparation of the annual budget and management reporting and must strong compliance background.

About The Role

Service Area Manager will be involved in all aspects of day-to-day operations of the customer’s property portfolio, including accounting, maintenance and repair, security, janitorial services, front of house etc. Service Area Manager will handle all service requests and act as first point of escalation and assist in the preparation of the annual budget and management reporting and must strong compliance background.

Key Responsibilities

• Liaise with coordinators at multiple sites regularly (Hampshire, Surrey, Bedfordshire and Sussex) also required to attend OCS FM Eastleigh office at least three days per week
• Ensure sufficient staffing for business hours and approve assist the Regional Operations Manager with Out of Hours operating requests as required.
• Ensure that contract Facilities Services are fully compliant with statutory regulations in addition to OCS and customer policies and procedures.
• To ensure maximum optimisation of the client’s office space, project managing all office moves and department restructures throughout the customer’s property portfolio.
• Coordinate all facilities services suppliers both internal OCS and external third party.
• Ensure all Suppliers are engaged in line with the Customer and OCS Procurement Policies.
• Responsible for delegating tasks required for property maintenance & repair to contractors and maintenance staff
• Develop strong working relationships with site coordinators and neighbours in order to liaise effectively with them on behalf of the customer.
• Ensure all Suppliers are managed in line with OCS and our customer’s Procurement Policies.
• Responsible for managing the day-to-day facilities budget.
• Maintain records for AB works along with billing to completion.
• Raise and manage all POs and customer invoices for the Facilities Budget
• Provide Monthly Management Information and performance reports for customer and OCS management
• Provide supporting information for Quarterly Review.
• Directly supervise all facilities services staff; security officers, receptionists, asset admins

Health and Safety duties

• Maintain a facilities Business Continuity & Pandemic Plans.
• Act as customer’s Health and Safety Representative and champion safe working practices throughout the supporting and advising department heads in all H&S matters.
• Maintain the customer’s RCSAs (Risk Control Self-Assessment) records.
• Update and maintain all facilities Policies in line with legislation and the customer’s Governance programme.
• Take responsibility for ensuring that PPM Maintenance is scheduled and completed monthly.
• Ensure compliance with the Risk Management Framework.
• Update and maintain all facilities Policies in line with legislation and the customer’s Governance programme.

Scope of the role

• On time, monthly & quarterly management reporting.
• Annual audit compliance with no non-conformances.
• Timely Purchase Order management and supplier invoice and payment.
• Accurate and timely billing and reconciliation of our customers accounts
• Budget management with on target profit and loss achievement
• Monthly staff performance monitoring and annual appraisals

Education level

• A Level or Equivalent level

Professional qualifications

• Recognised qualification in Facilities Management e.g. BIFM or CMI
• Recognised Health and Safety qualification – IOSH (Training provided if required).
• SIA Licensed – Non front Line (preferred but training and accreditation provided)

Personal Characteristics/Attributes

• Good communication skills able to interact effectively with peers, direct staff, suppliers, and our customer’s representatives.
• Detail oriented and accurate especially with numbers
• Ability to work with staff in solving problems and ability to take direction and function as part of a team.
• Excellent people skills able to motivate and inspire colleagues, reports and suppliers.
• Ability to work with various computer packages like Excel, Outlook, PowerPoint and MS Word

Other

• Flexible approach to working hours required
• Full driving licence essential

Skills

• Formal electrical or mechanical qualifications
• Focusing on the Customer
• Achieving Results
• Problem Solving
• Team Working
• Communicating & Influencing
• Developing People
• Specialist Skills – Please specify
• Commercial Acumen
• Working knowledge of HSQE legislation
• IT Literate
• Security Techniques and methodology
• Cleaning knowledge to BICS standards

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.