Account Manager

Manchester Arndale; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Digital learning

Retail perks

Flexible pay

Job summary

OCS UK & Ireland, a leading facilities management provider, seeks an Account Manager to oversee delivery of maintenance services across Hard and Soft Services, ensuring safety and contractual compliance. You will lead a site-based or mobile workforce, report performance, and build strong relationships with clients and stakeholders.

The role requires an engineering qualification, management experience in facilities management, IOSH/SMSTS preferred, and strong IT skills including Excel.

Qualifications

• Qualified in an engineering discipline (academic or professional).
• Experience managing a site-based or mobile workforce.
• Health and safety qualification such as IOSH Managing Safely or SMSTS.
• Excellent written and verbal communication; report and present to clients/senior stakeholders.
• Strong IT skills with advanced Excel capability.

Responsibilities

• Lead delivery of reactive and planned maintenance and project works.
• Ensure safety and quality inspections meet programme and standards.
• Monitor performance, identify risks, and implement corrective actions.
• Provide technical leadership to direct reports and resolve issues.
• Build strong relationships with clients, stakeholders and suppliers.
• Produce clear reports on performance, compliance, risks and improvements.

Skills

Communication skills

Excel expertise

Leadership

Flexibility

Site management

Health & safety knowledge

Education

Engineering qualification

Tools

MS Excel

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Key Responsibilities

• Ensure all services and works are delivered safely and effectively in accordance with contractual specifications, agreed service-level agreements and customer expectations.
• Provide technical and operational leadership to direct reports, supporting them in resolving issues and delivering consistently high standards.
• Manage the delivery of reactive and planned maintenance, Hard and Soft Services, and project works as applicable to the contract.
• Promote and oversee the completion of quality and health and safety inspections, ensuring works comply with the agreed programme, specification and Construction Phase Plan.
• Monitor operational performance, identify risks or service-delivery issues and implement appropriate corrective actions.
• Work closely with the Account Director to support the continued development and improvement of technical knowledge across the contract.
• Apply and share detailed engineering and site knowledge relating to the client’s property portfolio.
• Build and maintain strong working relationships with clients, stakeholders, employees, supply-chain partners and relevant external organisations.
• Support contract retention and business development by identifying opportunities to improve service delivery and add value.
• Provide technical and operational support to business-development activities when required.
• Produce and present clear reports covering operational performance, compliance, risks and improvement activity.

Essential Requirements

• Academically or professionally qualified within a relevant engineering discipline.
• Previous management experience within Facilities Management, with responsibility for one or more of the following:
  • Reactive and planned maintenance
  • Hard Services
  • Soft Services
  • Project works
• Experience managing an operational site-based or mobile workforce.
• A relevant health and safety qualification, such as IOSH Managing Safely or SMSTS.
• Strong technical and operational knowledge of building-services or property-maintenance environments.
• Excellent written and verbal communication skills.
• Confidence producing written reports and presenting operational information to clients and senior stakeholders.
• Strong IT skills, including advanced Microsoft Excel capability.
• Ability to work flexibly when operational requirements arise.

Working Pattern

Monday to Friday, 08:00–16:30.

As this is an Account Manager position, flexibility will be required to support operational requirements outside these hours when necessary.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.