Contract Manager

OCS; Pennington; On-site; GBP 65,000 - 90,000; Full time

Job summary

OCS UK & Ireland seeks an experienced Contract Manager to lead a high-profile Healthcare PFI contract at Lymington. You will oversee Soft FM services, including Cleaning, Patient Feeding, Retail Catering, Portering, Pest Control, Waste Management, and more, driving excellence and strong client relationships.

The role requires on-site leadership Monday to Friday with occasional weekend on-call, focusing on safety, compliance and continuous improvement across the contract.

Qualifications

• Proven experience managing complex Facilities Management contracts.
• Strong P&L and budget management experience.
• Experience leading large and diverse operational teams.
• Demonstrable success in stakeholder and client relationship management.
• Strong understanding of contractual compliance, KPIs and SLAs.
• Experience delivering operational excellence within healthcare or regulated environments.
• Excellent communication, influencing and leadership skills.

Responsibilities

• Lead the day-to-day delivery of all Soft FM services across the contract.
• Ensure services are delivered safely, efficiently, within budget and per contract.
• Act as primary operational contact for the client, subcontractors and on-site teams.
• Manage resources to optimise delivery and contract profitability.
• Monitor KPIs, SLAs and quality standards; drive improvements.
• Oversee contract reporting, records and performance management.

Skills

Experience in Facilities Management

P&L and budget management

Leading large diverse teams

Stakeholder & client management

Contractual compliance, KPIs & SLAs

Strong communication & leadership

Education

Degree-level education

IOSH or NEBOSH qualification

ILM Level 5 or above

IWFM / IET / CIBSE membership

Job description

About The Role

Days of Working: This role is based at Lymington New Forest Hospital, working Monday - Friday. Will be some weekend on call. Every 3 weeks. Escalation to help on site supervisors via phone calls.

An exciting opportunity has arisen for an experienced Contract Manager to lead the delivery of a high-profile Healthcare PFI contract in Lymington. With annual contract revenue of approximately £2 million, this role is responsible for the effective management of integrated Soft FM services, ensuring operational excellence, financial performance, contractual compliance, and exceptional client relationships.

The successful candidate will oversee a broad range of Soft FM services including Cleaning, Patient Feeding, Retail Catering, Portering, Pest Control, Window Cleaning and Waste Management, driving service innovation whilst maintaining the highest standards of quality, safety and customer satisfaction.

As part of your role, your key responsibilities will include, but are not limited to:

Operational Leadership

• Lead the day-to-day delivery of all Soft FM services across the contract.
• Ensure services are delivered safely, efficiently, within budget and in accordance with contractual requirements.
• Act as the primary operational contact for the client, subcontractors and on-site teams.
• Manage resources effectively to optimise service delivery and maximise contract profitability.
• Monitor contract performance against KPIs, SLAs and quality standards.
• Oversee contract reporting, record keeping and performance management processes.
• Drive continuous improvement and innovation across service delivery.

Client & Stakeholder Management

• Build and maintain strong relationships with NHS stakeholders, the SPV, Hard FM providers and subcontractors.
• Represent the business professionally through meetings, reporting and correspondence.
• Act as the key liaison for all service-related matters and contractual performance discussions.
• Identify risks and opportunities, implementing appropriate mitigation and improvement plans.

Financial Management

• Deliver the contract within agreed budgets and achieve P&L targets.
• Monitor financial performance and implement cost control measures.
• Manage the contract payment mechanism and minimise deductions.
• Support subcontract management to ensure value for money and contractual compliance.

People Management

• Lead, motivate and develop a diverse operational workforce.
• Manage recruitment, performance management, disciplinary, grievance and capability processes.
• Conduct annual appraisals and create individual development plans.
• Implement succession planning and support employee development initiatives.
• Foster a positive, high-performing team culture.

Health, Safety & Compliance

• Champion a positive safety culture and lead by example.
• Ensure full compliance with Health & Safety legislation and company standards.
• Manage risk assessments, COSHH, PPE requirements and accident reporting processes.
• Complete required audits, inspections and safety reporting activities.
• Ensure all services meet quality, environmental and regulatory requirements, including HACCP compliance where applicable.

The ideal candidate should meet the following criteria

• Right to Work in the UK and willingness to undergo a DBS check.
• Right to Work in the UK and willingness to undergo a DBS check.
• Proven experience managing complex Facilities Management contracts.
• Strong P&L and budget management experience.
• Experience leading large and diverse operational teams.
• Demonstrable success in stakeholder and client relationship management.
• Strong understanding of contractual compliance, KPIs and SLAs.
• Experience delivering operational excellence within a healthcare or similarly regulated environment.
• Excellent communication, influencing and leadership skills.

Desirable

• Previous Healthcare PFI Facilities Management experience.
• Knowledge of both Hard and Soft FM services.
• Understanding of M&E engineering, asset management and building maintenance.
• Degree-level education.
• IOSH or NEBOSH qualification.
• ILM Level 5 or above.
• Membership of IWFM, IET, CIBSE or another relevant professional body.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.