Regional Operations Director

Manchester Arndale; City Of London; On-site; GBP 70,000 - 120,000; Full time

Job summary

OCS UK & Ireland is seeking a senior FM leader to drive contract delivery across facilities management services, including hard services and safety compliance.

The role requires strong commercial acumen, stakeholder engagement, and the ability to lead diverse delivery teams across multiple sites. This position reports to the FM leadership and offers a pathway to broader strategic impact within the organisation.

Qualifications

• Extensive experience in a senior management role for an FM provider.
• Experience leading hard services and/or facilities management contracts.
• Strong commercial and financial acumen.
• Excellent presentation and stakeholder communication skills.

Responsibilities

• Provide leadership and direction in contract delivery.
• Full budgetary and commercial responsibility.
• Lead a culture of safety, opportunity, inclusiveness, and diversity.
• Deliver services achieving statutory compliance, KPI adherence and high performance.
• Own customer relationships and deliver exceptional customer experience.

Skills

Senior management experience

Commercial acumen

Stakeholder communication

Leadership & collaboration

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Working Pattern

Hours according to business needs but mainly 8am to 4pm

Key Responsibilities:

• Provide leadership, inspiration, and control in each aspect of contract delivery


• Full budgetary and commercial responsibility


• Leadership and lead by example in culture of safety, opportunity, inclusiveness, and diversity


• Deliver operational services which achieve statutory compliance, KPI adherence and high performance


• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client


• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration

Key Hiring Criteria

• Extensive experience working in a similar role for an FM service provider (ideally within Cleaning/Soft Services)


• Extensive experience at the Senior Management level running hard services and/or facilities management contracts


• Excellent commercial and financial acumen


• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base


• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.