Account Co-Ordinator

GroupM; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an ambitious Account Co-Ordinator to enhance client relationships and support project delivery. This role involves collaborating with teams to ensure exceptional service across multiple markets, managing complex projects, and fostering strong stakeholder connections. The ideal candidate will possess a solid understanding of agency operations and demonstrate effective problem-solving, communication, and multitasking skills. Join a forward-thinking company that values innovation and teamwork, and contribute to the growth of renowned brands while enjoying a supportive and inclusive work environment.

Benefits

Generous family policies

Carer friendly policies

Equal opportunities employer

Qualifications

• Strong commercial understanding and financial management skills.
• Ability to motivate teams and manage multiple projects effectively.

Responsibilities

• Support Client Leadership Community and ensure best agency experience.
• Manage multi-market projects and ensure timely delivery of work.
• Build relationships with clients and stakeholders for successful outcomes.

Skills

Client Leadership

Problem Solving

Stakeholder Relationships

Effective Communication

Multitasking

Persuasion and Influence

Job description

Account Co-Ordinator

About the role:

Are you passionate about clients and their business, leading teams to create unrivalled work that grows our clients’ business and builds long-term relationships with them?

Wavemaker UK is looking for an ambitious Account Co-Ordinator to support our Client Leadership Community — the voice of our clients in the agency. You’ll work alongside the Client Lead on the account to ensure our clients have the best agency experience during their time with Wavemaker.

We’re looking for someone who can inspire teams to deliver consistent and accurate work across 5 marketplaces and help define ways of working across the agency and account that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

In this role, you will:

1. Understand all the elements of a client’s business and how we can support their growth.
2. Ensure teams collaborate and always champion unrivalled work for our clients.
3. Have a strong commercial understanding and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
4. Be responsible for the delivery of multi-market projects across the Audible business – from client-led projects in areas such as budget management, cross-market channel selection and the QBR, to Global Account tasks such as Multi-Market Value Tracking, Global QBR input and ways of working.
5. Be responsible for day-to-day management of multiple projects and competent in managing the six aspects of a project, i.e., scope, schedule, finance, risk, quality, and resources.
6. Build ongoing commitment from stakeholders and bring people together to achieve specified outcomes.

These tasks typically include:

• Planning what work needs to be done, when and who’s going to do it for a given task be that Global or Client.
• Ensuring the work is done to the right standard.
• Motivating the team of people involved in the project.
• Co-ordinating work done by different people.
• Making sure the deliverable is delivered on time.
• Dealing with changes to the project as and when necessary.
• Making sure the project delivers the expected outcomes and benefits.

Core skills:

In summary, the core skills required include:

• Client Leadership experience: You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates.
• Problem Solving: Applies focused questioning and research to understand the problem and wider impact. You will have an ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.
• Stakeholder Relationships: Demonstrates knowledge of the agencies (or clients) organization structure and people, client relationships, business strategy, industry, and challenges. Cultivates, nurtures and grows relationships with key clients, stakeholders, and decision-makers internally, externally, and virtually.
• Effective Communication: Can lead dialogues between and with specialists, planning, and clients; explains things clearly, challenges ideas effectively and argues in favor of operational processes; determines and utilizes the appropriate communication channels; and employs active listening.
• Multitasking and Prioritization: Adapts to rapidly changing events and environments whilst accurately judging priorities and keeping track of details. Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables.
• Persuasion and Influence: Uses a variety of skills to create discussion, reach an agreement and create outcomes, affecting the action, behaviors, and opinions of others.

About Wavemaker:

Wavemaker is a global media agency. We believe there is a better way to grow. By leveraging our deep understanding of audiences, Provocative Planning process and the world’s largest database of purchase journeys, we deliver exceptional growth for clients including Audible, Nationwide, Danone, Asahi and Morrisons.

Unlike traditional linear media planning, our modular approach combines machine learning and human intelligence to unlock, maximize and transform growth for the world’s leading brands and businesses.

A part of GroupM, WPP’s global media investment management company, our 7,650 people across 88 markets are defined by their attitude of positive provocation, which means:

• Deep knowledge of our clients’ business
• The confidence to challenge what’s gone before
• The support to go further than we thought possible.

Discover more at wavemakerglobal.com/uk or follow us @WavemakerUK.

We are an equal opportunities employer and support the life choices of our employees. All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation, or age. We support the life choices of our employees, offering generous family and carer friendly policies.

www.wavemakerglobal.com

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