Account Co-ordinator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Facility Management sucht einen engagierten Account Coordinator. In dieser spannenden Rolle sind Sie verantwortlich für die Koordination von Arbeitsabläufen, die Verwaltung von Kundenbeziehungen und die Sicherstellung der Einhaltung von Vorschriften. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten zur Analyse und Kommunikation geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice und eine proaktive Arbeitsweise haben, ist dies die perfekte Gelegenheit für Sie, sich in einem unterstützenden Team weiterzuentwickeln und einen positiven Einfluss auf die Dienstleistungen zu haben.

Qualifications

• Erfahrung im Kundenservice in einem geschäftlichen Umfeld.
• Starke analytische und interpersonelle Fähigkeiten.

Responsibilities

• Koordination von Arbeitsabläufen für Kundenanfragen und interne Anforderungen.
• Pflege von CAFM-Protokollen und Sicherstellung der Einhaltung von Vorschriften.

Skills

Kundenservice

Analytische Fähigkeiten

Interpersonelle Fähigkeiten

IT-Fähigkeiten (Microsoft)

Excel-Kenntnisse

Verhandlungsfähigkeiten

Education

Abschluss in Betriebswirtschaft

Zertifizierung in Sicherheitsmanagement (z.B. IOSH)

Tools

Maximo CAFM-System

Survey Monkey

Job description

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Are you an experienced and highly organized professional in the facilities management industry? Do you thrive in a fast-paced environment, coordinating multiple accounts and building strong client relationships? If so, we have an exciting opportunity for you!

Salisbury Group was built to be different from the faceless organisations in the facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We are seeking a skilled and motivated Account Coordinator to join our team and support our client in London.

As an Account Coordinator, you will provide comprehensive administrative support and coordination to meet the requirements of the Account Teams, ensuring consistent and proactive support to the FM Operation. The role requires the ability to work under minimal direction and communicate effectively with other staff. A flexible approach with statistical, computer, and administrative skills is required.

Principle Duties and Responsibilities

1. Coordinate the workflow for all client and internal requests that require a sub-contractor attendance to ensure effective completion of work in accordance with SLAs.
2. Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end-to-end processes.
3. Ensure all contractor statutory PPMs do not exceed their due date, escalating where required to ensure 100% statutory compliance is met.
4. Ensure all other contractor PPMs do not exceed their due date in line with internal and client targets.
5. Maintain CAFM logs, ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail, utilising the client update function to minimise chases.
6. Review sub-contractor service records/sheets and raise ‘follow-on’ work orders where required, assigning to the correct resource and priority.
7. Support operational delivery teams to ensure all works are managed by the appropriate party.
8. Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required.
9. Utilise the CAFM quotation module, liaising with the operations/delivery teams, to build estimates/quotations, issue to the relevant party, and manage approvals.
10. Raise and issue purchase orders in line with internal governance processes, updating CAFM work logs and filing all purchase orders against work orders as per company procedures.
11. Ensure all deliveries are scheduled and all documentation (goods receipts) are filed appropriately within the CAFM system.
12. Validate and receipt associated invoices against committed costs, to assist with Budgetary Control, escalating and resolving issues quickly.
13. Ensure all costs associated with work delivery are captured and entered into the CAFM system.
14. Manage and mitigate any risks within the scope of the contract(s), using all methods of escalation accordingly, ensuring any financial risk to Atlas is managed, recorded, and mitigated where possible.
15. Carry out any other administration tasks related to the contract as directed by your line manager.
16. Maintain and develop an environment of continuous improvement by ensuring processes and procedures remain effective and efficient.

About You

Minimum Qualifications, Certifications, and Training required

Essential Knowledge, Skills, and Experience for this role

• Extensive experience in a similar customer service role within a business services environment
• Strong analytical skills with the ability to understand and interpret results to ensure effective solutions
• Strong interpersonal skills with stakeholders at all organisational levels in verbal and written communications
• Strong IT skills in Microsoft packages, Maximo, and Survey Monkey
• Able to work independently with minimal supervision, using initiative
• Excellent communication and negotiating skills
• Good understanding of Excel, able to create and maintain Excel reports
• Good knowledge of the Maximo CAFM system
• Aptitude and willingness to undertake further technical and business training (e.g., IOSH Managing Safely)