Account Co-Ordinator

Wavemaker; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An ambitious global media agency seeks a dedicated Account Co-Ordinator to enhance client relationships and ensure seamless project execution. In this role, you will collaborate with teams to deliver exceptional work across multiple markets, ensuring that clients receive unparalleled service. Your strong commercial acumen and problem-solving skills will be essential in managing financial interactions and project operations. Join a dynamic environment that values creativity and strategic thinking, where your contributions will help drive client growth and satisfaction.

Qualifications

• Experience in client leadership and agency operations.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Support the Client Leadership Community and ensure the best agency experience.
• Manage day-to-day operations of multiple projects across markets.

Skills

Client Leadership experience

Understanding of agency operations

Problem Solving

Stakeholder Relationships

Effective Communication

Multitasking and Prioritization

Persuasion and Influence

Job description

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About the role:

Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client’s business and builds long-term relationships with them?

Wavemaker UK is looking for an ambitious Account Co-Ordinator to support our Client Leadership Community — the voice of our clients in the agency. You’ll work alongside the Client Lead on the account to ensure our clients have the best agency experience during their time with Wavemaker.

We’re looking for someone who can inspire teams to deliver consistent and accurate work across 5 marketplaces and help define ways of working across the agency and account that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

(Please note this is a UK based role and requires individuals to have the right to work in this location)

In this role, you will:

1. Understand all the elements of a client’s business and how we can support their growth.
2. Ensure teams collaborate and always champion unrivalled work for our clients.
3. Have a strong commercial understanding and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
4. Be responsible for the delivery of multi-market projects across the Audible business – from client-led projects in areas such as budget management, cross-market channel selection and the QBR, to Global Account tasks such as Multi-Market Value Tracking, Global QBR input and ways of working.
5. Manage day-to-day operations of multiple projects, overseeing scope, schedule, finance, risk, quality, and resources.
6. Build ongoing stakeholder commitment and facilitate collaboration to achieve outcomes.

Core skills:

In summary, the core skills required include:

• Client Leadership experience
• Understanding of agency operations, client relationships, and industry challenges
• Problem Solving: applying focused questioning and research to address issues proactively
• Stakeholder Relationships: nurturing relationships with clients and internal teams
• Effective Communication: leading dialogues, active listening, and clear explanation
• Multitasking and Prioritization: managing multiple projects with attention to detail
• Persuasion and Influence: creating discussions and reaching agreements that affect actions and opinions

About Wavemaker:

Wavemaker is a global media agency committed to growth through audience understanding, Provocative Planning, and leveraging data. We serve clients like Audible, Nationwide, and Danone. As part of GroupM and WPP, our 7,650 employees across 88 markets are driven by positive provocation, deep client knowledge, and a challenge to conventional methods.

Discover more at wavemakerglobal.com/uk or follow us @WavemakerUK.

We are an equal opportunities employer supporting diverse life choices and offering family and carer-friendly policies.