TPA- Global Account Co-Ordinator

Crawford & Company; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Global Account Coordinator to support clients with insurance claims. This role offers a fantastic opportunity to kick-start your career in a highly successful global organization. You will play a crucial part in restoring client satisfaction by providing effective solutions and communicating with clients and brokers worldwide. With full training and support for career development, this position is ideal for problem solvers who thrive on challenges. Join a fully inclusive culture where your contributions will be valued and rewarded.

Benefits

Career development support

Promotional opportunities

Inclusive culture

Qualifications

• Experience in administration or customer service is preferred.
• Good Excel skills are essential for recording and analyzing information.

Responsibilities

• Support clients by providing solutions to escalated insurance claims.
• Host team calls with clients and brokers to understand requirements.

Skills

Excel

Customer Service

Problem Solving

Organizational Skills

Education

Customer Service Accreditation

Job description

Join to apply for the TPA- Global Account Co-Ordinator role at Crawford & Company

Our Global Accounts Coordinator opportunities are ideal to kick start your career with a well-established and highly successful global organization. We offer career development with full exam and study support, promotional opportunities, and a fully inclusive culture.

Responsibilities

You’ll support our valued clients by providing solutions to escalated insurance claims, resolving service issues, and gathering information to rectify problems. Your role is crucial in restoring client satisfaction by delivering messages of resolution.

You’ll host team calls with clients and brokers worldwide, take notes to understand requirements, and agree on action plans to ensure accurate and appropriate claims resolution information. You’ll support the wider business by communicating issues, escalating where necessary, and providing feedback to facilitate full resolution. Full system and workflow training will be provided to help you identify issues and trends effectively and efficiently.

Qualifications

While experience in administration or customer service within a financial or insurance company is preferred, we are also interested in candidates from other commercial backgrounds. Good Excel skills are essential due to the volume of information to record and analyze.

We seek problem solvers who enjoy challenges and providing solutions. Candidates with a keen eye for detail, good organizational skills, and a willingness to take responsibility will find opportunities for career development within Crawford.

Flexibility is important as there may be occasional travel and workload variations, especially during peak claims periods. Holding a customer service accreditation or similar qualification is beneficial but not essential; your passion and desire to help others are highly valued.

Note: Due to the nature of the role, a satisfactory basic DBS check is required.