Homelessness Support Officer (Temp Accommodations)

Leicester City Council; Leicester; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Local Government Pension Scheme

Training opportunities

Job summary

Leicester City Council in Leicester is seeking a Homelessness Support Officer to provide vital day-to-day administrative support to the Temporary Accommodation Service. You will maintain records using Excel and Word, process extension requests, and assist with invoicing and requisitions, ensuring accuracy and timely delivery.

Join a dedicated team focused on preventing homelessness, with hybrid working options.

Qualifications

• Strong organisational skills and attention to detail.
• Experience using Microsoft Office applications and good communication.
• Ability to work independently with initiative and minimal supervision.
• Interest in supporting people experiencing homelessness.

Responsibilities

• Provide admin support to the Temporary Accommodation Service and maintain records.
• Process extension requests and raise invoices and requisitions.
• Attend Absence Management and Disciplinary meetings and take minutes.
• Offer flexible ad-hoc admin support as priorities shift.

Skills

Microsoft Office

Organisational skills

Attention to detail

Communication skills

Independent work

Tools

Microsoft Excel

Microsoft Word

Job description

Reference: REQ7992

Description: Full Time / 37 Hours Per Week / Permanent At Leicester City Council, our Homelessness Prevention and Support teams work in a fast-paced environment to ensure that we try and stop homelessness from impacting on individuals and families. We achieve this by adhering to national legislation and guidance on homelessness and our own local well-developed policies and procedures. Would you like the opportunity to join our team as a Homelessness Support Officer? You will play a key role in providing administrative support to a front line services for customers who have housing related support needs. You will work alongside a team of Temporary Accommodation Officers and Transitions Workers who provide the front line services. No matter what role you do in our service area, no two days are the same and this is what keeps working with us exciting. Join us and you’ll find yourself working in a supportive team who are passionate, dedicated, and dynamic – working incredibly hard to ensure everyone has a place to call home. This is a full time, permanent position working 37 hours per week Monday to Friday. You’ll have flexibility in hybrid working being both office based, at the Dawn Centre or working remotely from home to suit the needs of service.

Region: Central

Location: Dawn Centre

Salary: *GBP*26,403 - *GBP* 28,142 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*38,374

Contractual hours: 37

Basis: Full time,

Full Time / 37 Hours Per Week / Permanent

What You’ll Be Doing

In this role, you'll provide vital day-to-day administrative support to the Temporary Accommodation Service, helping to ensure the team operates efficiently and residents receive a seamless service. You'll be responsible for maintaining accurate records and documentation using Microsoft Excel and Word, processing temporary accommodation extension requests, and raising invoices and requisitions through the finance system. You'll also provide a wide range of ad-hoc administrative support to the team, responding flexibly to changing priorities and service needs. As part of the role, you'll attend Absence Management and Disciplinary meetings, taking clear and accurate minutes to support effective record-keeping and decision-making.

What You’ll Need

This is an excellent opportunity for someone with strong organisational skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Experience using Microsoft Office applications, strong communication skills, and a proactive, professional approach to administration will be essential for success. To thrive in this role, you'll be someone who enjoys working independently, using your initiative to solve problems and make decisions with minimal supervision. You'll have a genuine interest in supporting people experiencing homelessness and understand both the rewards and challenges that come with working in this environment. You'll be naturally organised and able to stay calm under pressure, effectively managing competing priorities in a fast-paced and demanding setting. A keen eye for detail is essential, particularly when reviewing information and data, enabling you to identify trends, spot discrepancies and make informed decisions. Most importantly, you'll bring a positive attitude, resilience and a willingness to learn and develop. And while not essential, a good sense of humour will certainly help—you'll be joining a team that values professionalism, teamwork and the ability to find positivity even on the most challenging days.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.