Temporary Accommodation Visiting Officer

London Borough of Bromley; Greater London; Hybrid; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Career average pension scheme

Flexible working practices

Bromley employee benefits scheme

Cycle2Work

Salary Sacrifice Lease Car

Technology Scheme

GymFlex

Local and national discounts

Job summary

The London Borough of Bromley is seeking a proactive Temporary Accommodation Visiting Officer to inspect and safeguard temporary accommodation, ensuring safety, compliance and value for money.

This field-based role combines property inspections, investigations and customer engagement, with hybrid working at Bromley Civic Centre (2 days a week in the office) and a permanent full-time contract.

Qualifications

• Understanding of housing legislation, temporary accommodation and fraud risk.
• Knowledge of HHSRS, EPC standards and common disrepair issues.
• Ability to advise residents to sustain accommodation and rent payments.
• Ability to interpret complex information and make sound decisions.
• Strong commitment to customer service and delivering positive outcomes.

Responsibilities

• Inspect and safeguard temporary accommodation to ensure safety and compliance.
• Investigate issues, engage with residents and prevent fraud.
• Work independently across a varied portfolio and resolve issues with judgement.

Skills

Housing legislation understanding

Temporary accommodation knowledge

Fraud risk awareness

HHSRS & EPC knowledge

Advising residents

Decision making

Customer service

Job description

Job Title: Temporary Accommodation Visiting Officer

Grade: BR10

Salary: £40,352 - £42,584

Contract: Permanent, Full time, 36 hours per week

Working Hours: Mon-Fri

Location: Bromley Civic Centre

Working Pattern: Hybrid – 2 days per week office attendance

The role

We are seeking a proactive and highly organised Temporary Accommodation Visiting Officer to help ensure our temporary accommodation is safe, compliant, properly occupied and delivering value for money.

This is a field-based role that combines property inspections, investigations and customer engagement, playing a crucial part in safeguarding residents and preventing fraud.

You will work independently across a varied portfolio of accommodation, using your judgement, attention to detail and investigative skills to identify issues and resolve them effectively.

About You

• an understanding of housing legislation, temporary accommodation and fraud risk
• knowledge of HHSRS, EPC standards and common property disrepair issues
• an ability to provide sound advice to residents to help sustain accommodation and rental payments
• an ability to interpret complex information and make sound decisions
• A strong commitment to customer service and delivering positive outcomes

Key Dates

• Closing date for applications: Midnight, 30 th August 2026
• Interviews expected: w/c 7 th September 2026

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

• competitive pay
• career average pension scheme
• flexible working practices
• the Bromley employee benefits scheme
• Cycle2Work
• Salary Sacrifice Lease Car
• Technology Scheme
• GymFlex
• a wide range of local and national discounts