Accomodation Support Officer

Hatched Recruitment Group; Carisbrooke; On-site; GBP 14,000 - 21,000; Part time

Job summary

Hatched Recruitment Group is seeking an Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation. The role is part-time (25 hours a week) with Monday to Friday. You will handle enquiries, move-ins/out, tenancy compliance and liaise with NHS Trusts and universities.

The position is office-based. Ideal candidates will have strong customer service experience, excellent communication skills and familiarity with housing

Qualifications

• Strong customer service and problem-solving skills.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and administrative processes.
• Experience using housing management systems and Microsoft Office.
• Experience in accommodation, housing, property management or hospitality is desirable.
• Knowledge of tenancy agreements, housing regulations and compliance is desirable.

Responsibilities

• Be the first point of contact for tenant and prospective residents.
• Support applications, bookings, move-ins and move-outs, including right-to-rent checks.
• Maintain accurate occupancy and tenant records.
• Process and track maintenance requests and liaise with contractors.
• Carry out property inspections and health & safety checks.
• Support rent, deposit, direct debit and invoice administration.
• Work with the Marketing and Lettings Officer to maximise occupancy.
• Liaise with NHS Trusts, universities and external partners.
• Respond to customer concerns and support complaint resolution.
• Ensure accommodation remains safe, compliant and well maintained.

Skills

Customer service

Problem-solving

Communication

Organisational skills

Multitasking

Administrative processes

Tools

Housing management systems

Microsoft Office

Job description

Accommodation Officer

We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.

25hours a week, Monday-Friday

Key Responsibilities

• Act as the first point of contact for tenant and prospective resident enquiries.
• Support applications, bookings, move-ins and move-outs, including right-to-rent checks.
• Maintain accurate occupancy and tenant records.
• Process and track maintenance requests and liaise with contractors.
• Carry out property inspections and health & safety checks.
• Support rent, deposit, direct debit and invoice administration.
• Work with the Marketing and Lettings Officer to maximise occupancy.
• Liaise with NHS Trusts, universities and external partners.
• Respond to customer concerns and support complaint resolution.
• Ensure accommodation remains safe, compliant and well maintained.

Requirements

• Strong customer service and problem-solving skills.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and administrative processes.
• Experience using housing management systems and Microsoft Office.
• Experience in accommodation, housing, property management or hospitality is desirable.
• Knowledge of tenancy agreements, housing regulations and compliance is desirable.

If you have strong customer service and administration experience and are looking for a part-time office-based role, we'd like to hear from you