ASSISTANT SUPPORTED ACCOMMODATION OFFICER - YOUNG PEOPLE

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 21,000 - 25,000; Full time

Job summary

Cardiff Council is seeking an Assistant Supported Accommodation Officer to help run the city’s housing support service for young people and families experiencing homelessness. You will work with Supported Accommodation Officers to provide direct support, safeguard practice and maintain high service standards across multiple locations.

Applicants should have strong communication, administrative and IT skills, experience with customers, and a commitment to delivering high-quality housing services.

Qualifications

• Experience of working with customers.
• Strong communication, administrative and IT skills are essential.
• Experience with individuals who present complex behaviours is advantageous.
• Ability to speak a community language would be an advantage.

Responsibilities

• Support day-to-day running of the service across locations.
• Provide direct support to young people and families.
• Contribute to safeguarding practice and core processes.
• Help maintain high standards within each accommodation setting.

Skills

Communication

Administrative IT skills

Customer service

Safeguarding awareness

Tools

IT systems

Job description

Cardiff Council’s Supported Accommodation and Assessment Service provides accommodation, advice and support to vulnerable single people, families and young people experiencing housing need.

Services operate 24 hours a day, 365 days a year.

About the job

Service provides safe and supportive housing for young people aged 16-21 who are experiencing homelessness.

We operate across several locations within the city and place a strong focus on empowerment, stability and positive futures.

As an Assistant Supported Accommodation Officer, you will play a key role in supporting the day-to-day running of the service. Working alongside Supported Accommodation Officers and the wider team, you will provide direct support to young people, contribute to safeguarding practice, and help maintain high standards within each accommodation setting.

What We Are Looking For From You

We are seeking motivated and proactive individuals with the ability to build and maintain positive professional relationships.

Experience of working with individuals who present complex behaviours, and an understanding of the challenges faced by homeless people and/or young people, would be advantageous.

Applicants should have experience of working directly with customers and demonstrate a commitment to delivering high-quality services.

Strong communication, administrative and IT skills are essential, along with the ability to manage and resolve disputes constructively.

The ability to speak a community language would be an advantage.

Additional information

Appointment to this post is subject to an Enhanced Disclosure and Barring Service (DBS) check, including Child and Adult Workforce Barred List check.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent