Access To Work Administrator

LoveSign Hub Ltd.; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Workplace pension

Travel expenses covered

ATW support

Flexible remote work

Job summary

LoveSign Hub Ltd is seeking an Access to Work Administrator in London or surrounding area. You will manage day-to-day ATW case administration, maintain accurate records and prepare forms, evidence and claims for submission.

You will communicate with clients, interpreters and the ATW team to keep cases on track and deadlines met. Working mainly remotely with occasional travel to London, you will join a mission-driven charity supporting Deaf communities.

Qualifications

• Experience in administrative or case management roles.
• Strong attention to detail and organisation.
• Ability to handle forms, documentation and deadlines accurately.
• Clear, professional written communication.
• Experience with email, spreadsheets and case management software.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide day-to-day administrative support for ATW services and ATW cases.
• Maintain accurate, up-to-date ATW records, documentation and case information.
• Support the preparation, processing and submission of ATW-related forms, evidence and claims.
• Track case progress and deadlines, and follow up where information or payments are outstanding.
• Communicate clearly and professionally with clients, colleagues and interpreters/the Access to Work team about case updates and required information.
• Work collaboratively with colleagues and Senior Management to keep the service running smoothly.
• Take on other administrative duties as reasonably required, consistent with the role, your skills and experience.

Skills

Administrative experience

Case management

Attention to detail

Organisational skills

Written communication

Digital tools

Data protection

Independence

Team player

Tools

CRM systems

Spreadsheets

Email

Job description

About LoveSign Hub

LoveSign Hub is a UK-based organisation specialising in British Sign Language education, interpreter services and Deaf Awareness training. We help organisations become more accessible and inclusive, and we help people connect across language barriers. We're a growing team with big plans, and we're looking for someone who can help more organisations discover what we do and why it matters.

The role

As our Access to Work Administrator, you'll be the organised, reliable person behind our ATW service. You'll look after day-to-day case administration, keep records accurate and up to date, and make sure forms, evidence and claims are prepared and submitted correctly. It's a role for someone who enjoys detail, takes pride in getting things right, and understands that behind every case is a person relying on that support.

What you’ll do

• Provide day-to-day administrative support for our Access to Work services and ATW cases
• Maintain accurate, up-to-date ATW records, documentation, case information and administrative systems
• Support the preparation, processing and submission of ATW-related forms, evidence, claims and other required documentation
• Track case progress and deadlines, and follow up where information or payments are outstanding
• Communicate clearly and professionally with clients, colleagues and interpreters / the Access to Work team about case updates and required information
• Work collaboratively with colleagues and Senior Management to keep the service running smoothly
• Take on other administrative duties as reasonably required, consistent with the role, your skills and experience

About you

Essential

• Experience in an administrative, case management or office support role
• Excellent attention to detail and strong organisational skills
• Confident handling forms, documentation and deadlines accurately
• Clear, professional written communication
• Comfortable using digital tools such as email, spreadsheets and case management or CRM systems
• Able to handle sensitive and personal information with discretion and in line with data protection requirements
• Reliable, proactive and happy to work both independently and as part of a team

Nice to have

• Knowledge of the Access to Work scheme, or experience with grant, benefits or funding claims
• British Sign Language skills (minimum Level 3)
• Understanding of Deaf culture and the Deaf community
• Experience working in accessibility, disability support or a similar service environment

Location & In-Person Availability

• Based in London , or
• Live within approximately 1 hour travelling distance of London.

What we offer

• Competitive salary, depending on responsibilities, experience and skills required.
• Mainly remote work, with occasional travel to London
• 28 days' annual leave including bank holidays
• Workplace pension
• Full support with Access to Work applications and any reasonable adjustments you need
• Travel expenses covered for work events and meetings
• The chance to grow with a mission-driven organisation where your work has real impact

Why this role is for Deaf applicants

Under the Equality Act 2010 (Schedule 9, Part 1), being Deaf is an occupational requirement for this role. The position involves representing LoveSign Hub within the Deaf community and building trusted relationships with Deaf-led organisations. It also involves credibly promoting Deaf Awareness training and BSL services, where lived experience is essential to the role.