Remote Access to Work Admin | Organized Case Manager

LoveSign Hub Ltd; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Workplace pension

Travel expenses covered

ATW support

Flexible remote work

Job summary

LoveSign Hub Ltd is seeking an Access to Work Administrator in London or surrounding area. You will manage day-to-day ATW case administration, maintain accurate records and prepare forms, evidence and claims for submission.

You will communicate with clients, interpreters and the ATW team to keep cases on track and deadlines met. Working mainly remotely with occasional travel to London, you will join a mission-driven charity supporting Deaf communities.

Qualifications

• Experience in administrative or case management roles.
• Strong attention to detail and organisation.
• Ability to handle forms, documentation and deadlines accurately.
• Clear, professional written communication.
• Experience with email, spreadsheets and case management software.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide day-to-day administrative support for ATW services and ATW cases.
• Maintain accurate, up-to-date ATW records, documentation and case information.
• Support the preparation, processing and submission of ATW-related forms, evidence and claims.
• Track case progress and deadlines, and follow up where information or payments are outstanding.
• Communicate clearly and professionally with clients, colleagues and interpreters/the Access to Work team about case updates and required information.
• Work collaboratively with colleagues and Senior Management to keep the service running smoothly.
• Take on other administrative duties as reasonably required, consistent with the role, your skills and experience.

Skills

Administrative experience

Case management

Attention to detail

Organisational skills

Written communication

Digital tools

Data protection

Independence

Team player

Tools

CRM systems

Spreadsheets

Email

Job description

LoveSign Hub Ltd is seeking an Access to Work Administrator in London or surrounding area. You will manage day-to-day ATW case administration, maintain accurate records and prepare forms, evidence and claims for submission.

You will communicate with clients, interpreters and the ATW team to keep cases on track and deadlines met. Working mainly remotely with occasional travel to London, you will join a mission-driven charity supporting Deaf communities.