Employment Support Advisor

LoveSign Hub Ltd.; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Mostly remote work

Travel to London

Workplace pension

28 days annual leave

Job summary

LoveSign Hub Ltd. is recruiting an Employment Support Advisor to work with Deaf candidates from initial contact through to employment. The role focuses on helping candidates understand their strengths, build confidence, and prepare compelling applications while navigating barriers to work.

You will provide one-to-one support in BSL, coordinate with partners, and help with referrals, data records, and reporting. This is a largely remote role with occasional travel to London.

Qualifications

• Must be Deaf and able to communicate in BSL.
• BSL Level 6 or native signer required.
• Strong written English and CV/application support skills.
• Knowledge of Access to Work and workplace adjustments.
• Experience supporting people in employment or careers guidance.
• Ability to handle sensitive information with discretion.
• Understanding of Deaf culture and employment barriers.
• Organised with ability to manage a caseload and keep records.
• Experience with funded employability services is a plus.
• Knowledge of recruitment processes is desirable.

Responsibilities

• Manage a caseload of Deaf candidates and provide one-to-one employment support in BSL.
• Help candidates identify goals, skills, experience and support needs with action plans.
• Assist with CVs, cover letters, job applications and interview prep.
• Identify suitable roles, trainings and career opportunities.
• Provide guidance on Access to Work and reasonable adjustments.
• Match candidates with opportunities and prep for introductions to employers.
• Offer follow-up and in-work support to ensure stability.
• Coordinate referrals to additional services as needed.
• Maintain accurate candidate records and progress notes.

Skills

BSL fluency

English proficiency

Deaf culture awareness

Caseload management

Empathy

Interpersonal skills

Job description

About LoveSign Hub

LoveSign Hub is a UK-based organisation specialising in British Sign Language education, interpreter services and Deaf Awareness training. We help organisations become more accessible and inclusive, and we help people connect across language barriers.

We're a growing team with big plans, and we're looking for someone who can help more organisations discover what we do and why it matters.

The role

As an Employment Support Advisor, you'll work directly with Deaf candidates and support them from their first conversation with us through to finding work and settling into a new role. You'll help people understand their strengths, build confidence, prepare strong applications and overcome the barriers that too often stand between Deaf people and the jobs they deserve. This is a hands-on, people-focused role where the results are visible and personal.

What you'll do

• Manage a caseload of Deaf candidates, providing one-to-one employment support in BSL
• Get to know each candidate's goals, skills, experience and support needs, and agree a clear action plan
• Support candidates with CVs, cover letters, job applications and interview preparation
• Help candidates identify suitable roles, training and career opportunities
• Identify barriers to employment and help find practical solutions, including guidance on Access to Work and reasonable adjustments
• Match candidates with opportunities sourced by our partnerships team, and prepare them for introductions to employers
• Provide follow-up and in-work support to help candidates settle in and stay in work
• Coordinate referrals to other services or organisations where candidates need additional support
• Keep accurate candidate records, progress notes and outcomes, in line with data protection requirements
• Support evidence collection and reporting for funding and service performance
• Share insights and ideas with Kris and the team to improve our employment programmes

About you

Essential

• You are Deaf (see note below)
• Fluent British Sign Language skills (BSL Level 6 or native signer)
• A very good understanding of written English
• A strong understanding of Deaf culture and the barriers Deaf people face in employment
• Experience supporting people in an employment, careers, coaching, advice or support role
• Good written English, with the ability to help candidates with CVs and applications
• Patient, encouraging and empathetic, while helping candidates stay focused on clear goals
• Organised, able to manage a caseload and keep accurate records
• Able to handle sensitive personal information with discretion

Nice to have

• Knowledge of the Access to Work scheme and reasonable adjustments in the workplace
• Experience with employability programmes or funded employment services
• An understanding of recruitment processes and what employers look for
• A qualification in careers guidance or coaching

What we offer

• Competitive salary, depending on responsibilities, experience and skills required.
• Mainly remote work, with occasional travel to London
• 28 days' annual leave including bank holidays
• Workplace pension
• Full support with Access to Work applications and any reasonable adjustments you need
• Travel expenses covered for work events and meetings
• The chance to grow with a mission-driven organisation where your work has real impact

Why this role is for Deaf applicants

Under the Equality Act 2010 (Schedule 9, Part 1), being Deaf is an occupational requirement for this role. The position involves representing LoveSign Hub within the Deaf community and building trusted relationships with Deaf-led organisations. It also involves credibly promoting Deaf Awareness training and BSL services, where lived experience is essential to the role.

About you

• Manage a caseload of Deaf candidates, providing one-to-one employment support in BSL
• Get to know each candidate's goals, skills, experience and support needs, and agree a clear action plan
• Support candidates with CVs, cover letters, job applications and interview preparation
• Help candidates identify suitable roles, training and career opportunities
• Identify barriers to employment and help find practical solutions, including guidance on Access to Work and reasonable adjustments
• Match candidates with opportunities sourced by our partnerships team, and prepare them for introductions to employers
• Provide follow-up and in-work support to help candidates settle in and stay in work
• Coordinate referrals to other services or organisations where candidates need additional support
• Keep accurate candidate records, progress notes and outcomes, in line with data protection requirements
• Support evidence collection and reporting for funding and service performance
• Share insights and ideas with Kris and the team to improve our employment programmes
• You are Deaf (see note below)
• Fluent British Sign Language skills (BSL Level 6 or native signer)
• A very good understanding of written English
• A strong understanding of Deaf culture and the barriers Deaf people face in employment
• Experience supporting people in an employment, careers, coaching, advice or support role
• Good written English, with the ability to help candidates with CVs and applications
• Patient, encouraging and empathetic, while helping candidates stay focused on clear goals
• Organised, able to manage a caseload and keep accurate records
• Able to handle sensitive personal information with discretion
• Knowledge of the Access to Work scheme and reasonable adjustments in the workplace
• Experience with employability programmes or funded employment services
• An understanding of recruitment processes and what employers look for
• A qualification in careers guidance or coaching
• Competitive salary, depending on responsibilities, experience and skills required.
• Mainly remote work, with occasional travel to London
• 28 days' annual leave including bank holidays
• Workplace pension
• Full support with Access to Work applications and any reasonable adjustments you need
• Travel expenses covered for work events and meetings
• The chance to grow with a mission-driven organisation where your work has real impact