Programme & Student Admin Officer

Aston University; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Excellent training and development

30 days annual leave + bank holidays

Staff discounts

On-site gym and facilities

Job summary

Aston University, based in Birmingham, seeks an experienced Programme and Student Administration Officer to oversee programme operations and assessment activities. The role supports students throughout their academic journey and ensures efficient functioning of administration related to programmes and awards.

You will supervise Coordinators, handle complex cases, ensure data quality and regulatory compliance, and contribute to service improvements.

Qualifications

• Experience supervising administrative staff.
• Experience in HE or regulated environments.
• Ability to manage complex or sensitive cases and apply policies.

Responsibilities

• Oversee day-to-day programme operations and assessment activities.
• Supervise Programme and Student Administration Coordinators.
• Escalate operational issues and complex cases.
• Coordinate module administration, Boards of Examiners, progression and awards.
• Ensure data quality, regulatory compliance and customer service.
• Support process improvements and systems development.
• Build relationships with academic and professional services teams.

Skills

Supervision

Organisational skills

Analytical ability

Communication

Problem solving

Customer service

Education

Degree

Professional development

Tools

Tribal SITS

Job description

ClosingDate: 23.59 hours GMT on Sunday 01 November 2026

InterviewDate: Tuesday 17 November 2026

Reference: 1629-26

ReleaseDate: Monday 19 October 2026

We are seeking an experienced and highly organised Programme and Student Administration Officer to join our Academic Registry team. This role is central to the delivery of key student administration processes, supporting students throughout their academic journey and ensuring the effective operation of programme and assessment related activities.

Please note, there are x3 positions available.

What you will do

• Oversee the day-to-day delivery of programme operations and assessment and awards activities across designated areas.
• Provide supervision, guidance and workload coordination for Programme and Student Administration Coordinators.
• Act as the first point of escalation for operational issues, complex student cases and process queries.
• Coordinate key academic processes including programme and module administration, Boards of Examiners, progression and award activities.
• Ensure high standards of data quality, regulatory compliance and customer service.
• Support continuous improvement through process enhancement, training and systems development.
• Build effective relationships with academic colleagues and professional services teams to assist successful service delivery.

What we are looking for

• Experience of supervising, coordinating or guiding colleagues within a similar administrative environment.
• Experience of working within Higher Education or another complex and regulated environment.
• Experience of managing complex or sensitive cases and applying policies, procedures and regulations.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, communication and problem-solving skills.
• A commitment to delivering high-quality, student-focused services.

Further information

A degree or evidence of continuing professional development, and knowledge of Tribal SITS would be advantageous.

Regular on-campus engagement is required in line with academic and service needs.

What we offer:

• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with30days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available
• Further information on our Benefits and Rewards can be found here .

Aston University may be able to sponsor the successful candidate if they are eligible for one of the salary discount options. Please see here for details about when you can be paid less for a Skilled Worker visa: https://www.gov.uk/skilled-worker-visa/when-you-can-be-paid-less&nbsp ;Please note we are unable to confirm individual eligibility before shortlisting.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI-Assisted Applications

While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.