Registry Operations Lead: Transform Student Services

Derby; East Midlands; Remote; GBP 52,000 - 65,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible working environment

Private Health Insurance

Cycle to Work scheme

Job summary

The University of Derby is seeking an experienced Registry Operational Manager to provide senior leadership across key services, ensuring continuity during peak periods and delivering service improvements. This on-site role requires strong people management, risk awareness and the ability to use data to drive decisions.

You will lead teams, manage competing priorities and collaborate with academic and professional services colleagues to meet university objectives.

Qualifications

• Degree or equivalent relevant professional experience.
• Experience in Higher Education, student administration or Registry functions is advantageous.
• Ability to manage operational risk and deliver service improvements.

Responsibilities

• Provide operational leadership and management for designated Registry services, ensuring effective delivery of high-quality services.
• Lead and support service reviews, process redesign and continuous improvement initiatives to enhance efficiency and customer experience.
• Use management information and KPIs to monitor performance and identify areas for improvement.
• Lead projects and activities contributing to Registry and University priorities within timescales and resources.
• Build relationships with stakeholders and act as a trusted advisor for The Registry.

Skills

Leadership

People management

Communication

Analytical thinking

Project management

Risk management

Change management

Stakeholder management

Policy knowledge

Education

Degree or equivalent professional experience

Job description

The University of Derby is seeking an experienced Registry Operational Manager to provide senior leadership across key services, ensuring continuity during peak periods and delivering service improvements. This on-site role requires strong people management, risk awareness and the ability to use data to drive decisions.

You will lead teams, manage competing priorities and collaborate with academic and professional services colleagues to meet university objectives.