Academic Operations Coordinator

Collabdemy; North East; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Collabdemy, based in Durham, UK, is seeking an Operations Administrator to support the Faculty of Arts and Humanities with cross-departmental tasks and customer service excellence. The role includes managing a shared inbox, arranging meetings and events, processing payments, and handling safety checks.

You will work under the Faculty Operations Manager and Departmental Managers, liaising with internal and external stakeholders and supporting online content updates.

Qualifications

• Experience providing administrative support in a university or large organisational setting.
• Strong communication and customer service skills.
• Ability to manage calendars, emails and scheduling across multiple groups.

Responsibilities

• Manage the shared operations email account and respond to staff and student inquiries.
• Process room bookings and coordinate online/in-person meetings and events.
• Support the Department Manager with processing part-time teaching payments and other ad hoc payments.
• Carry out routine Health and Safety checks and liaise with Estates and Facilities on maintenance issues.
• Process documentation for Honorary Fellows and visitors.
• Liaise with stakeholders across the University and externally.
• Provide committee servicing and support updating web pages and social media.

Skills

Customer service

Communication

Event planning

Health & safety checks

Tools

Email management

Room bookings system

Job description

Collabdemy, based in Durham, UK, is seeking an Operations Administrator to support the Faculty of Arts and Humanities with cross-departmental tasks and customer service excellence. The role includes managing a shared inbox, arranging meetings and events, processing payments, and handling safety checks.

You will work under the Faculty Operations Manager and Departmental Managers, liaising with internal and external stakeholders and supporting online content updates.