Operations Administrator

Durham University; Houghall; On-site; GBP 28,000 - 36,000; Full time

Job summary

Durham University seeks an Operations Administrator based in the Faculty of Arts and Humanities to provide proactive support within Departmental and cross-Departmental teams. The role undertakes administrative tasks that underpin teaching, research and related operations, delivering customer service excellence.

You will support the Faculty Operations Manager and Departmental Managers with activities such as email management, room bookings, event planning, payments, health and safety checks, and

Job description

The Operations Administrator will be based within the Faculty of Arts and Humanities but will be affiliated and work within with one or more academic departments. The role is to provide proactive support working within Departmental and cross-Departmental teams. The role holder will be expected to undertake administrative tasks and support processes that underpin the delivery of the Faculty and Department Strategies, particularly with respect to teaching, research and related operations, demonstrating a commitment to customer service excellence. In this role, the successful candidate will provide direct support to the Faculty Operations Manager and Departmental Managers on a range of operational tasks which typically include:

• Managing of an operations administration shared email account and responding directly to inquiries from both staff and students in allocated departments
• Processing room bookings, setting up online and in-person meetings and coordinating event planning and diaries
• Supporting the Department Manager with the processing of part-time teaching payment claims and other ad hoc payments.
• Carrying out routine Health and Safety checks and liaising with Estates and Facilities on a range of maintenance issues
• Processing of documentation for Honorary Fellows and visitors
• Liaising with stakeholders across the University and external to the University.
• Committee servicing.
• Support for updating web pages and social media accounts.