Academic Consultancy Officer

University of Glasgow; Glasgow; On-site; GBP 32,000 - 37,000; Full time

Job summary

A prestigious university in Glasgow seeks an Academic Consultancy Officer to lead operational management and enhance service delivery. This full-time role demands strong financial skills, effective stakeholder engagement, and a proactive approach to managing consultancy processes. Applicants should possess a relevant HND and experience in customer service. The estimated salary range is £32,332 - £36,024 per annum, with a welcoming organizational culture and opportunities for professional development.

Benefits

Relocation assistance

Flexible working approach

Supportive organizational culture

Qualifications

• Demonstrable experience in customer service with internal and external stakeholders.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to analyze data with a high degree of numerical accuracy.

Responsibilities

• Lead operational management of the Academic Consultancy portfolio.
• Provide oversight and financial management of consultancy budgets.
• Build relationships with a diverse range of stakeholders.

Skills

Customer service skills

Communication skills

Analytical skills

Organizational skills

Proficiency in Excel

Education

Scottish Credit and Qualification Framework level 8 (equivalent to HND)

Tools

Excel

PowerPoint

Word

Outlook

Teams

Zoom

Job description

Job Purpose

Academic Consultancy Service (ACS) is a fast-moving, reactive environment, with a range of concurrent complex activities. The Academic Consultancy Officer will lead on delivery and continuous improvement of the processes, procedures and systems underpinning the ACS to ensure service excellence, portfolio growth, and support strategic management of the University’s Academic Consultancy activities. The role holder will build and maintain strong and productive relationships with a diverse range of stakeholders including academics, other university services, senior management and external clients to ensure a professional, efficient and inclusive / accessible support function that drives the reputation and success of ACS internally and externally.

Main Duties and Responsibilities

• Leading high-level operational management of the University’s Academic Consultancy portfolio to proactively support delivery of the University’s strategic objectives for Academic Consultancy, using initiative and judgement to act independently and on behalf of the broader Academic Consultancy team where appropriate.


• Providing effective oversight and financial management of all consultancy budgets within the University portfolio, working closely with the Academic Consultancy Managers, Contract Managers, and Finance Consultancy team, to provide specialised advice and resolve complex issues.


• Building relationships and maintain an effective network with relevant colleagues across the organisation and speaking with and conveying authority on the subject to all stakeholder engaging in University Academic Consultancy activities.


• Leading the ACS portfolio management system and reporting tools and working with the ACS Managers to ensure compliance with fiscal regulations, risk obligations and data management best practice.


• Producing and distributing regular operational reports and compile and analyse large data sets into comprehensive evidence-based reports, using these to recognise trends and draw conclusions to deliver robust management information and recommendations for future service delivery.


• Managing project administration such as consultancy project forms, supplier set up forms, provision of banking information and other related duties as reasonably required. Administering the ACS budget.


• Working with the broader ACS team, continually monitoring, reviewing and implementing changes to systems to enhance the operational efficiency and effectiveness of consultancy processes, procedures, and systems.


• Assisting with business development initiatives and gathering feedback on service experience to inform continuous quality improvement.


• Leading the organisation of reputationally important pan-university ACS events, workshops and training programmes to grow academic engagement. Supporting the development and maintenance of the ACS webpages.


• Any other duties that arise from time to time as directed by the manager or nominee.


• Engage in reasonable professional development activities as appropriate.

Knowledge, Qualifications, Skills and Experience

Essential:

• A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.


• Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.


• A2 Detailed knowledge of financial processes, systems and budgeting in a large organisation.


• A3 Detailed knowledge and understanding of interrogating and maintaining databases.

Desirable:

• B1 Knowledge of higher education.

Skills

• C1 Excellent customer service and communication skills, both written and verbal, with the ability to interact and collaborate effectively with a range of stakeholders.


• C2 Ability to work calmly under pressure to manage a high volume of work to meet demanding deadlines, ensuring high accuracy and delivery to high standards.


• C3 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements.


• C4 Ability to work independently and proactively, displaying a high level of ownership, initiative, and responsibility to prioritise, problem solve and manage tight deadlines.


• C5 Proven analytical skills to logically assess data and apply effective evidence-based approaches to decision making, process improvements and problem solving.


• C6 Drive, enthusiasm and a high degree of personal effectiveness and resilience.


• C7 Proficient user of Excel, PowerPoint, Word, Outlook, Teams, Zoom, and similar online applications.


• D1 Web editing skills. (Desirable)

Experience

• E1 Relevant work experience with above qualification, or evidence of progression and development gained through considerable relevant work experience.


• E2 Experience of systems and analysing data with high degree of numerical accuracy.


• E3 Demonstrable experience of customer service and interacting with confidence, diplomacy and professionalism with internal and external colleagues and partners at the highest level.


• E4 Experience of business process improvement.


• E5 Experience of dealing with accounts and running enquiries on finance systems.


• E6 Experience of administering budgets.


• F1 Experience of working with data visualisation / business intelligence software.

Terms and Conditions

Salary will be Grade 6, £32,332 - £36,024 per annum. This post is full time (35 hours p / w) and open ended. Relocation assistance will be provided where appropriate. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.

As a valued member of our team, you can expect: 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 3 A flexible approach to working.