Academic Administrator

University of Suffolk; Ipswich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Generous leave entitlements

Flexible working

Pension scheme (USS)

Staff discounts

Learning and development opportunities

Cycle to Work

Employee Assistance Programme

Job summary

University of Suffolk is seeking an experienced Academic Administrator to join the Academic Administration team. You will support delivery of courses, assist with assessment administration, examinations and quality assurance, and engage with students throughout their academic journey.

This 1 FTE, 37-hour per week role offers a Band 3 salary and permanent tenure. The post emphasizes high-quality customer service, collaborative teamwork, and adaptability in a fast-paced university environment.

Qualifications

• Experience of providing administrative support within a complex organisation.
• Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
• Demonstrates confidence and professional assertiveness, constructively challenging decisions when appropriate.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Excellent customer service skills and a professional, approachable manner.
• Ability to organise and coordinate a diverse workload with accuracy and attention to detail.
• Strong problem-solving skills and the ability to work proactively.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Support assessment administration, examinations, quality assurance processes, and student engagement activities.
• Provide high-quality administrative support across a portfolio of courses, being a key point of contact for students.
• Assist in delivering excellent student experience and smooth administration of academic processes.

Skills

Administrative experience

Stakeholder communication

Organisational skills

Customer service

Data management

Meeting support

Higher Education familiarity

Digital systems

Tools

Digital systems

Job description

Job Title: Academic Administrator

Hours: 37 hours

FTE: 1 FTE

Band: 3

Full time Equivalent (FTE) Salary: £29,354.00 to £32,722.00

Tenure: Permanent

About The Post

We are seeking a proactive and highly organised Academic Administrator to join our Academic Administration team. This varied and rewarding role supports the delivery of courses across the University, helping to ensure an excellent student experience and the smooth administration of academic processes.

Working closely with academic staff and professional service colleagues, you will provide high-quality administrative support across a portfolio of courses, supporting key activities including assessment administration, examinations, quality assurance processes, and student engagement activities. You will act as a key point of contact for students throughout their academic journey, offering guidance and signposting to appropriate support services when required.

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys working collaboratively, and is committed to delivering outstanding customer service.

About The Team

The Academic Administration team plays a vital role in supporting the delivery of learning and teaching across the University. The team works in partnership with academic colleagues and professional service departments to ensure students receive a high-quality experience from enrolment through to graduation.

As part of a collaborative and supportive environment, the team is responsible for a wide range of academic administration activities, including assessments, examinations, quality assurance processes, student engagement, records management, and pastoral support.

About You

• Experience of providing administrative support within a complex organisation.


• Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.


• Demonstrates confidence and professional assertiveness, constructively challenging decisions, practices, or viewpoints when appropriate, across all levels of the institution.


• Strong organisational skills and the ability to manage competing priorities and deadlines.


• Excellent customer service skills and a professional, approachable manner.


• Ability to organise and coordinate a diverse workload with accuracy and attention to detail.


• Strong problem-solving skills and the ability to work proactively.


• Ability to work independently and collaboratively within a team environment.


• Flexibility and adaptability in response to changing priorities and service requirements.


• Experience of managing data, records, and reporting activities with a high level of accuracy.


• Experience of servicing meetings, preparing documentation, and producing minutes.


• Knowledge of, or an interest in developing an understanding of, Higher Education administration and regulations.


• Competency with digital systems and tools, and a willingness to learn University platforms and processes.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.


• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.


• Flexible working, including family friendly policies.


• Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.


• Staff discounts at a number of local amenities in Ipswich.


• Discounted membership at Adastral Park Leisure and Sports


• Access to a range of high-quality learning and development opportunities


• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.


• Cycle to Work scheme.


• Electric vehicle salary sacrifice.


• Employee Assistance Programme (EAP).


• Staff recognition annual awards.

Closing Date: Thursday 22 October 2026 (12pm)

Interview Date: Monday 2 November 2026

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.