Student Life Adviser

University of Suffolk; Ipswich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Birthday leave option

Flexible working

USS pension 14.5% employer

Staff discounts in Ipswich

Adastral Park Leisure membership

Learning and development opportunities

Staff studying discounts

Cycle to Work

Electric vehicle salary sacrifice

Employee Assistance Programme (EAP)

Staff recognition awards

Job summary

The University of Suffolk is seeking a Student Life Adviser to be the friendly first point of contact for visitors, prospective and current students, and staff. You will deliver accurate information and guidance through in-person and digital channels with warmth and professionalism.

This permanent, full-time role sits in Student Services and offers a supportive team and a comprehensive benefits package. You will handle diverse queries with attention to detail while upholding inclusive values.

Qualifications

• You will have a high level of accuracy and attention to detail.
• Experience of dealing with a range of customers in a busy environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the dynamic first point of contact and public face of the University for visitors, prospective and current students, and staff.
• Provide accurate information, advice and guidance through in-person and digital channels.
• Deliver excellent frontline customer service reflecting diverse needs of students and visitors.

Job description

Job Title: Student Life Adviser
Hours of work: 37 hours
FTE: 1.0 FTE
Band: Band 3
Full time Equivalent (FTE) Salary: £29,354 to £32,722 (FTE)
Actual Salary (part time): N/A
Tenure: Permanent

About The Post

The Student Life Advisers are the dynamic and welcoming first point of contact and public face of the University, providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications the team provide a wide range of information and guidance.
Student Life Advisers will have excellent communication and interpersonal skills. They will deliver accurate, inclusive and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.

About The Team

The Directorate of Education and Student Experience enhances the student experience of all learners by providing support, resources and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare focused services underpin a supportive, safe and enriching environment which meets the expectations of stakeholders.
The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance and support.

About You

You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high-quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date

Wednesday 14th October 2026

Interview Date

Wednesday 28th October 2026

For an informal discussion about the role, please contact: Charli Ritecz, Student Services Manager at [e-mail]

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.