Programme Co-ordinator

University of Surrey; Guildford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous pension

Relocation assistance

Flexible working (job share / blended)

Campus leisure facilities access

Travel schemes

Family-friendly nursery

Job summary

The University of Surrey invites applications for an administrative post within the Academic Administration Team. The post holder will supervise programme administrators and manage student and programme administration. They may deputise for the Programmes Manager when required.

Ideal candidates will have excellent IT skills, strong attention to detail, SITS experience, and a background in the Higher Education sector. Experience with SurreyLearn and regulatory processes is essential.

Qualifications

• Excellent IT skills, particularly MS Office and databases.
• Good accuracy and attention to detail.
• Experience with the SITS system for student and programme administration.
• Customer care experience or training.
• Experience of the Higher Education sector and University activities.

Responsibilities

• To supervise and assist with management of the programme administrators including workload distribution & management, performance management, staff development, induction, probation, staff appraisals.
• To provide a high standard of administrative support to Academic Colleagues with regard to programme administration.
• To manage the student specialism support operation, ensuring that student enquiries are resolved in a timely and professional manner, and attending Faculty/University meetings as directed.
• Have an expert knowledge of University Regulations and Policies in relevant areas, ensuring this is maintained within the team, and attending and advising at Board of Studies and Assessment Boards, ensuring current regulations are adhered to.
• Maintain accurate student records, via the SurreyLearn VLE and SITS systems and any other agreed supporting-systems, contributing to reports as directed.
• Contribute to improving processes and procedures as directed by the Programmes Manager, in particular to undertake small projects as directed.
• To support the department on complex regulatory issues such as academic misconduct, assessment, disciplinary and complaints.
• Support key student/Faculty events such as Welcome Week, Graduation, Invigilation and Open Days.
• As directed by the Programmes Manager, work in other areas within the Student and Academic Administration Department if necessary to meet the business needs.

Skills

IT skills

MS Office

Database familiarity

Attention to detail

SITS experience

Customer care

HE sector experience

Job description

The post holder will be responsible for delivering a professional administrative service within the Academic Administration Team, specific duties will be the line management of the team with all aspects of programme management for students and academic administration.

The post holder will organise and prioritise their work within an established operating environment, responsible to the Programmes Manager.

The post holder may be asked to deputise in the Programmes Manager's absence.

Responsibilities

• 1. To supervise and assist with management of the programme administrators to include workload distribution & management, performance management, staff development, induction, probation, staff appraisals.
• 2. To provide a high standard of administrative support to Academic Colleagues with regard to programme administration.
• 3. To manage the student specialism support operation, ensuring that student enquires are resolved in a timely and professional manner, and attending Faculty/University meetings as directed.
• 4. Have an expert knowledge of University Regulations and Policies in relevant areas, ensuring this is maintained within the team, and attending and advising at Board of Studies and Assessment Boards, ensuring current regulations are adhered to.
• 5. Maintain accurate student records, via the SurreyLearn virtual learning environment (VLE) and SITS systems and any other agreed supporting-systems, contributing to reports as directed.
• 6. Contribute to improving processes and procedures as directed by the Programmes Manager, in particular to undertake small projects as directed.
• 7. To support the department on complex regulatory issues such as academic misconduct, assessment, disciplinary and complaints.
• 8. Support key student/Faculty events such as Welcome Week, Graduation, Invigilation and Open Days.
• 9. As directed by the Programmes Manager, work in other areas within the Student and Academic Administration Department if necessary to meet the business needs.
• N.B. The above list is not exhaustive.

Ideal candidate will have

• # Excellent IT skills, particularly in MS Office packages, and familiarity with databases,
• # Good accuracy and attention to detail,
• # Experience of the SITS system for student and programme administration,
• # Customer care experience or training,
• # Experience of the Higher Education sector and University activities.

About the University

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

Benefits offered

In return we offer:

• a generous pension
• relocation assistance where appropriate
• flexible working options including job share and blended home/campus working locations (dependent on work duties)
• access to world-class leisure facilities on campus
• a range of travel schemes
• supportive family friendly benefits including an excellent on-site nursery