A&E Receptionist

Dartford & Gravesham NHS Trust; Dartford; On-site; GBP 26,000; Full time

Job summary

A leading healthcare organization in Dartford, Kent is looking for motivated individuals to join their Emergency Department. The role involves supporting clinical staff and performing various administrative duties including patient registration and appointment scheduling. Ideal candidates should have strong communication skills, the ability to work under pressure, and a commitment to professional development. Opportunities for both full-time and part-time shifts are available, with necessary working hours agreed upon with the line manager.

Qualifications

• Experience of working with people in a setting providing services to the general public.
• Able to take responsibility for one's actions.
• Understanding the principles of and the importance of maintaining confidentiality.

Responsibilities

• Assist in the smooth running of the busy department.
• Work alongside clinical staff and other team members.
• Undertake administrative duties such as registering patients.

Skills

Good Communication Skills

Computer skills

Ability to prioritise

Job description

Job Summary

This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.

Are you motivated, enthusiastic and looking for a challenge?

Would you like the opportunity to join our friendly, supportive and dynamic team in our Emergency Department? You would be working alongside clinical staff, ward clerks and receptionists to assist in the smooth running of the busy department. You will also be expected to undertake other administrative duties such as registering patients, making appointments, booking transport, filing, retrieving and archiving old notes, and answering calls both internally and externally.

The department can offer you support and on-going professional development.

Working days/nights/weekends/Bank Holidays and/or shift patterns will be agreed by the line manager to meet the needs of the service.

Main duties of the job

We are looking for someone willing to be trained to a high standard, with excellent communication skills and ideally with customer care experience. You should have the ability to work independently and as part of the team, depending on the needs of the situation.

You should be able to work under pressure effectively as this is an extremely busy department and be able to deal with vulnerable and anxious clients. You will be expected to work shifts including nights and also bank holiday and weekends.

You should have a good working knowledge of computers and be able to manage your own time and prioritise your workload.

About Us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all of our staff are double vaccinated against COVID-19, in order to protect the health and safety of our staff and our patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £25,768 a year Incl HCAS per annum pro rata

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: 252-7620432

Job locations: Darent Valley Hospital, Darenth Wood Road, Dartford, DA2 8DA

Job Description

• General responsibilities


• Managerial responsibilities


• Professional responsibilities


• Education and development responsibilities

In addition to the responsibilities outlined above, please see the detailed job description and person specification for further information.

Person Specification

Essential Qualifications/Training

• Good Communication Skills


• Computer skills

Essential Previous Experience

• Experience of working with people in a setting providing services to the general public.


• Experience of working with people in a setting providing services to the general public.

Desirable

• Experience working with people with disabilities.


• Previous work as Receptionist

Essential Skills/Knowledge

• Able to take responsibility for one's actions


• Good communication skills


• Ability to prioritise.


• Understanding the principles of and the importance of maintaining confidentiality


• Able to work in a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Dartford and Gravesham NHS Trust

Address: Darent Valley Hospital, Darenth Wood Road, Dartford, DA2 8DA

Employer's website: https://www.dgt.nhs.uk/working-for-us