999 Nurse / Paramedic - Emergency Operations Centre

South East Coast Ambulance Service NHS Foundation Trust; Crawley; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

A regional emergency service provider in Crawley is looking for a clinical professional to join their Emergency Operations Centre. In this role, you'll provide remote clinical assessments and support Emergency Medical Advisors while managing incidents to ensure patient safety. The ideal candidate should have a healthcare qualification and excellent communication skills. Training for the role is fully structured and requires commitment to flexible shift patterns including evenings and weekends.

Benefits

Access to NHS discounts

Option to join NHS pension scheme

Personal development opportunities

Qualifications

• Experience in urgent and emergency care settings.
• Ability to communicate effectively with a diverse range of healthcare professionals.
• Competence in clinical leadership and decision making.

Responsibilities

• Provide remote clinical assessments using clinical decision support software.
• Coach Emergency Medical Advisors and dispatch teams.
• Clinically assess and manage incidents for patient safety.

Skills

Remote clinical assessment

Coaching skills

Communication

Education

Healthcare-related qualification

Tools

Clinical decision support software

IT systems

Job description

Role Overview

Step up your clinical skills – join our Emergency Operations Centre (EOC) Clinical team and shape urgent and emergency care from the first call. This is an exciting opportunity to work at the heart of our virtual care model – providing remote clinical assessment, triage and advice to ensure patients get the right care at the right time.

Key Responsibilities

• Provide remote clinical assessments, onward referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
• Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC (Ambulance resource dispatch teams).
• Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.
• Communicate effectively with patients, carers, colleagues and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
• Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.

Training & Mentoring

• 2 weeks NHSP Training
• 1 week CAD training (all Monday‑Friday)
• 2 weeks EMA mentoring (shift work)
• 1 week NHSP clinician training (Monday‑Friday)
• 2 weeks mentoring (shift work)

The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position. You will be required to attend the full 8 weeks of training; no annual leave or days off will be agreed during this time. Failure to attend will result in your employment with the trust being terminated. Please note you will be required to be flexible during your mentoring period as we are unable to plan shifts ahead of time.

Due to licence requirements, you must pass all assessments during your training to pass the course. You will be offered a resit if required; if unsuccessful at the resit your employment will be terminated immediately with the Trust. In addition, you will need to be signed off as clinically safe following mentor and diamond weeks, again failure to meet the required standard will result in your employment being terminated with the Trust.

Vaccination and Background Checks

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS‑COV‑2 (COVID‑19) vaccination. For patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff. As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self‑declaration form, which must be completed prior to attending interview.

Please note that all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role.

Working Hours and Schedules

The Trust operates 365 days per year, 24 hours per day and there is a requirement to work a variety of shifts including evenings, nights, weekend and bank holidays. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

We are unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you're applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Salary and Benefits

• Preferred starting salary at the bottom point of the band to which they have been appointed, unless proven, relevant NHS or equivalent experience can be demonstrated.
• Option to join NHS pension scheme
• A minimum 27 days holiday each year, increasing after 5 years' service.
• Personal and professional development and training opportunities.
• Salary sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub.
• Access to NHS discounts, offering NHS employees a range of money‑saving deals.
• Permanent full‑time contracts
• Permanent part‑time contracts (minimum of 15 hours per week).

Equality, Diversity and Inclusion

The Trust is passionately committed to being an inclusive employer – a place where we can all be ourselves and succeed. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under‑represented groups. The Equality Act 2010 protects disabled people, including those with long‑term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes – including the interview – are fair and equitable. We are committed to offering opportunities to individuals with disabilities and offer ongoing support, should you be successful, with any adjustments you may need when performing your role.

About the Trust

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ’support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and we aim to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provides services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

Recruitment Process and Contact

Please note that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible. If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change.