999 Emergency Call Taker - Life-Saving Dispatcher

The Methodist Church in Britain; Bicester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS pension

Free parking

Employee Assistance Programme

Shift pay uplifts

Flexible working requests considered

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a part-time call handler for the Emergency Operations Centre. You will answer 999 calls, gather essential information, and provide reassurance while coordinating life-saving responses.

Training begins with 4 weeks of classroom learning and extensive coaching and audits for final sign-off. No prior medical experience is required; however, you must have the right to work in the UK and there is no visa sponsorship.

Qualifications

• Good standard of education, e.g. 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience.

Responsibilities

• Answer 999 calls as the first point of contact for callers in emergencies.
• Ask the right questions to establish what has happened.
• Provide reassurance and support callers through critical situations.
• Help coordinate emergency responses, including life-saving ones.
• Complete the training programme: 4 weeks' classroom training, 10 one-to-one coaching shifts, 8 audited shifts and a final sign-off observation.

Skills

Attention to detail

Clear communication

Resilience

Compassion

Education

2 GCSEs incl English

Tools

Computerised systems

Job description

South Central Ambulance Service NHS Foundation Trust is seeking a part-time call handler for the Emergency Operations Centre. You will answer 999 calls, gather essential information, and provide reassurance while coordinating life-saving responses.

Training begins with 4 weeks of classroom learning and extensive coaching and audits for final sign-off. No prior medical experience is required; however, you must have the right to work in the UK and there is no visa sponsorship.