999 Call Handler (Emergency Medical Dispatcher) - Exeter

The Methodist Church in Britain; Hampstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Standard working week 37.5 hours

27 days annual leave + holidays (33 at

NHS Pension Scheme

Car leasing scheme

Free parking across Trust sites

Discounts

Job summary

South Western Ambulance Service NHS Foundation Trust is seeking a 999 Call Handler (Emergency Medical Dispatcher) to join the Emergency Operations Centre. You will answer 999 calls, assess incidents, provide medical advice, and record caller details accurately.

Shifts cover nights, weekends and bank holidays around the clock with flexible working; visa sponsorship is not offered, so applicants must have the right to work in the UK.

Qualifications

• Experience dealing with members of the public in a customer service environment.
• Good keyboard data entry speed and accuracy.

Responsibilities

• Answer 999 calls as the first point of contact for people experiencing a medical emergency.
• Listen to callers and interpret what they describe to establish how serious an illness or injury is.
• Record accurate information about the patient and their condition on a computer system, sometimes under difficult circumstances.
• Give advice and reassurance to callers and patients.
• Work shifts across 24 hours, 365 days a year, including nights, weekends and bank holidays.

Skills

Basic computer literacy

Data entry

Job description

A 999 Call Handler, also called an Emergency Medical Dispatcher, in the Emergency Operations Centre of South Western Ambulance Service NHS Foundation Trust. The role answers 999 calls, assesses how serious a medical emergency is and gives advice while recording accurate patient details. Shifts cover nights, weekends and bank holidays around the clock, with part-time hours considered via flexible working. Visa sponsorship is not offered, so applicants need existing right to work.

What the job involves

• Answer 999 calls as the first point of contact for people experiencing a medical emergency
• Listen to callers and interpret what they describe to establish how serious an illness or injury is
• Record accurate information about the patient and their condition on a computer system, sometimes under difficult circumstances
• Give advice and reassurance to callers and patients
• Work shifts across 24 hours, 365 days a year, including nights, weekends and bank holidays

What’s required

Experience

• Experience of dealing with members of the public in a customer service environment

Skills & knowledge

• Basic computer literacy
• Inputting data accurately and quickly on a keyboard

Checks & eligibility

• Existing right to work in the UK

What’s offered

• Standard working week of 37.5 hours
• 27 days annual leave plus general and public holidays, rising to 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous NHS Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Wide range of discounts from various organisations