Emergency 999 Call Taker – On-Site Training

The Methodist Church in Britain; Bicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS pension

Free parking

27–33 days annual leave (pro rata)

Employee Assistance Programme

Flexible working requests considered

Structured training programme with 1:1

Job summary

South Central Ambulance Service NHS Foundation Trust is recruiting for an on-site Emergency Call Taker. The role involves being the first voice callers hear, gathering information, and providing reassurance during critical situations. Training runs from November 2026, and attendance is mandatory.

Applicants must be 18 or over with the right to work in the UK. No visa sponsorship is available, and the role is on-site only with no remote working.

Qualifications

• 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience.
• Experience in a customer-focused environment.
• Experience in using a computerised system.

Responsibilities

• Answer 999 calls as the first point of contact for callers.
• Ask the right questions to gather information in emergencies.
• Provide reassurance and support callers through critical situations.
• Help coordinate emergency responses to life-threatening incidents.
• Support callers in crisis or distress.
• Complete the training programme: classroom training, 10 one-to-one coaching shifts and 8 audited shifts.
• Attend the training programme in full, as attendance is mandatory.
• Work on-site at the Emergency Operations Centre, with no remote working.

Skills

Attention to detail

Clear communication

Computer literacy

Education

Two GCSEs (including English) at grade 4 or above

Tools

Computerised systems

Job description

South Central Ambulance Service NHS Foundation Trust is recruiting for an on-site Emergency Call Taker. The role involves being the first voice callers hear, gathering information, and providing reassurance during critical situations. Training runs from November 2026, and attendance is mandatory.

Applicants must be 18 or over with the right to work in the UK. No visa sponsorship is available, and the role is on-site only with no remote working.