Emergency Call Taker Bicester | South Central Ambulance Service NHS Foundation Trust

Allscreens Nationwide Ltd; Bicester; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS pension

27–33 days annual leave

Free parking

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker based at our Emergency Operations Centre in Bicester. The role requires staying calm under pressure, asking the right questions, and providing support to callers during critical incidents.

Training is provided, and the position is on-site with no remote work. We offer NHS benefits, and part-time hours with a salary pro rata per annum ranging from £25,760 to £27,476.

Qualifications

• No medical experience required.
• Ability to stay calm and focused under pressure.
• Willingness to work on-site in Bicester and complete NHS training.

Responsibilities

• Answer 999 calls as the first point of contact.
• Provide reassurance and ask the right questions in critical situations.
• Support callers through emergency guidance and coordinate responses.
• Contribute to a fast-paced, team-based operations centre environment.

Skills

Resilience

Emotional awareness

Compassionate communication

Desire to help others

Job description

Emergency Call Taker Bicester | South Central Ambulance Service NHS Foundation Trust

Company: South Central Ambulance Service NHS Foundation Trust

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Bicester, Oxfordshire.

• Based isNorthern House HQ - Bicester
• Right to work in the UK (no visa sponsorship available)
• Training courses available from September 2026 onwards

If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!

You don’t need medical experience — just:

• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full‑time & part‑time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

First 4 weeks: Classroom training, Mon–Fri, 08:30–16:30

• Next steps: 10 one‑to‑one coaching shifts.
• 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
• Final sign‑off observation with Education Team.

These will be full‑time hours, and attendance is mandatory throughout the programme.

Additional Information

Salary: £25,760 - £27,476 pro rata per annum

Hours: Part‑time

Location: Bicester, OX26 6HR

Job type: Permanent

Posting date: 20 Jul 2026

Closing date: 19 Aug 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.