Guest Experience Receptionist – 5★ Hotel, Great Benefits

Edwardian Group; Manchester; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Hot meals provided

Unlimited beverages

Refer a friend scheme

Complimentary nights

Discount platform

Pension scheme

Social events

Recognition events

Wellbeing champions

Medical appointments

Edwardian Academy access

Promotion opportunities

Job summary

Edwardian Hotels London is recruiting a Receptionist for the Front of House Team at The Edwardian Manchester Hotel. You will welcome guests, manage check-in and check-out, and deliver outstanding service in a 5-star environment.

You will handle cash payments, respond to guest communications, support daily admin tasks and promote hotel outlets. The role requires a keen eye for detail, excellent English, and proficiency with Opera, Office 365, Salesforce and Review Pro.

Qualifications

• Hotel reception experience at 4- or 5-star property.
• Proficient with Opera, Office 365, Salesforce and Review Pro.
• Excellent attention to detail and customer service.
• Impeccable written and spoken English.

Responsibilities

• Handle all aspects of guest journey from check-in to check-out.
• Manage cash payments and float per company standards.
• Respond to guest communications with personalised service.
• Assist with daily admin tasks within the department.
• Anticipate guest needs and personalise experiences.
• Promote hotel amenities and outlets; arrange in-house services.
• Collect guest data to update our client database.

Skills

Front desk experience

IT applications proficiency

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

Edwardian Hotels London is recruiting a Receptionist for the Front of House Team at The Edwardian Manchester Hotel. You will welcome guests, manage check-in and check-out, and deliver outstanding service in a 5-star environment.

You will handle cash payments, respond to guest communications, support daily admin tasks and promote hotel outlets. The role requires a keen eye for detail, excellent English, and proficiency with Opera, Office 365, Salesforce and Review Pro.